About
Tamara is the leading shopping and payments platform in Saudi Arabia and the GCC region. We aim to empower people in their daily lives and revolutionize how they shop, pay, and bank.
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Your role
The Risk Analyst is a crucial member of our Fraud Management team, dedicated to mitigating fraud risks in customer interactions. You will play a vital role in protecting our customers and merchants from financial loss by employing your investigative skills and expertise in data analysis to identify and mitigate suspicious transactions. In this role, you'll be working closely with a cross-functional team consisting of policy managers, operations, product, data scientists, and others.
Your responsibilities
- Monitor and analyze all Tamara’s transactions:
- Utilize fraud detection software and tools to identify potential fraud cases based on risk scoring, anomaly detection, and behavioral analysis.
- Review flagged transactions in detail, conducting thorough investigations to confirm or dispel suspicions.
- Analyze patterns and trends in fraudulent activity to develop and refine fraud prevention strategies.
- Execute on Data analytics:
- Extract insights (via SQL/Python) from the large volumes of data and come up with new strategies to mitigate/stop fraudulent activities.
- Work independently on fraud analytics, and the analysis of large datasets to ensure appropriate feedback is given to the model.
- Implement Preventative measures:
- Implement and update fraud prevention policies and procedures within the BNPL platform.
- Develop and recommend proactive measures to mitigate future fraud risks with product teams.
- Collaborate with other departments to raise awareness of fraud risks and best practices.
- Communication and reporting:
- Clearly communicate complex fraud findings and recommendations to stakeholders at all levels.
- Prepare regular reports on fraud activity trends and prevention efforts.
- Present findings and insights to management teams and key decision-makers.
- Mentor and show the ropes to our more junior colleagues.
Your expertise
- Bachelor's degree or equivalent, with a minimum of 3 years of experience in fraud management, ideally in an e-commerce environment. Alternatively, we are looking for seasoned data analysts with at least 4 years of experience.
- Proven ability to develop and implement fraud rules, with a keen interest in continuous improvement of processes and customer/merchant experiences.
- Technical proficiency in SQL, Python/R, and Excel (at least 2 years of experience) with experience in fraud scorecard development, and a plus for experience with machine learning in fraud detection.
- Self-motivated and responsive, especially during peak periods of fraud activity.
- Strong problem-solving skills, including the ability to stay calm under pressure and excellent negotiation abilities.
- Comfortable challenging the status quo to innovate and push for advanced, effective solutions in fraud management.
Location
Dubai, UAE
