About the Role
Jobholders at this level are responsible for leading work activities with minor direction towards predetermined long-term objectives. They oversee the implementation of operational plans and the provision of significant improvements to policies, procedures, standards, and reports. Key responsibilities include managing integration with other systems, directing the resolution of SAS issues, guiding the development of needed architecture documentation, and monitoring architectures activities to recommend needed modification and improvement actions.
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Job Responsibilities
Reporting
- Prepare periodical reports for both internal units and external governmental entities to communicate risk evaluation
- Develop customized reports highlighting potentially risky taxpayers, passengers, importers, exporters, brokers, etc. and communicate findings with internal stakeholders
- Develop and share reports with relevant stakeholders to detect risk behaviour of taxpayers, passengers, importers, exporters, and brokers
Monitoring
- Develop reports and insights dashboards to facilitate future oversight and follow-up
- Study risk and compliance to related KPIs and suggest additional metrics to secure effective support in risk performance assessment
- Evaluate risk assessment approaches and techniques to secure effective evaluation of detected risks and minimize risk by recommending control measures
- Develop appropriate KPIs to support the detection of discrepancies
- Facilitate risk detection by providing needed support and reports to related risk teams
- Follow up on customer compliance performance by assessing reports and interactive dashboards to recommend improvement actions
- Conduct assessments on developed systems and models’ performance to ensure achievement of risk targets and reflect changes in the business and regulatory environment
- Collect and integrate recipients’ feedback, using mathematical and statistical techniques to ensure continuous enhancement and improvement of risk reports
Organization and Operations
- Follow all relevant policies, processes, and standard operating procedures to ensure work is conducted in a controlled and consistent manner
- Assist in solving escalated problems and provide needed support for junior team members to ensure efficiency
- Escalate complex problems to the relevant person to ensure proper resolution
- Perform other duties as requested
People Management
- Train junior staff on various job activities to ensure the transfer of know-how, when applicable
- Provide clear direction, prioritize tasks, assign and delegate responsibilities, and monitor workflow for subordinates/junior staff
- Support junior staff or direct reports in executing their duties according to set policies and processes
Education
- Bachelor’s degree in Computer Science, Statistics, Mathematics, Computer Engineering, or equivalent is required
- Master’s degree in Computer Science, Statistics, Mathematics, Computer Engineering, or equivalent is preferred
Experience
- A minimum of 5 years of relevant experience is required
Competencies
- Policy Making - Proficient
- Data Analytics - Advanced
- Collaboration and Communication - Developing
- Fact-Based Recommendations - Proficient
- Professionalism - Proficient
- Results Oriented - Proficient
- Corporate Governance and Compliance - Proficient
- Risk Assessment and Management - Advanced
- Customer Focus - Proficient
- Enablement of Change and Innovation - Developing
