About the Role
As a key member of the IT operations team, you will play an important role in supporting daily IT requests and issues, managing IT assets, and assisting with project implementations. Reporting directly to the Local IT Manager, you will thrive in a fast-paced, service-oriented environment where flexibility and adherence to the company's values are paramount.
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What You'll Do
You will be responsible for:
- Providing on-site technology support in both home and office environments across various platforms and devices (e.g., PC, Mac, iOS, Android, etc.)
- Utilizing your knowledge of Microsoft operating systems and Active Directory to deliver 1st/2nd line IT support to users
- Troubleshooting and logging technical issues received via phone calls or tickets in the IT Service Management tool, Service Now
- Assisting in the documentation of critical and routine technical procedures and end-user literature
- Troubleshooting video conference and telecommunications systems and supporting key users as needed
- Assisting in preparing and deploying laptops for staff, including user profile configuration and data migration
- Managing hardware asset tracking and inventory management
- Contributing to projects in an operational capacity for both global and local initiatives
- Providing support to manage telecom services, including assisting with SIM card requests, basic troubleshooting, and coordination with local providers and Webbing following procedures.
You're Good At
- Focusing on excellent customer service and addressing the needs of the user community through clear communication and collaboration
- Demonstrating a self-starting attitude and resourcefulness in identifying, analyzing, and solving problems
- Maintaining professionalism by respecting and safeguarding all confidential information
- Working effectively both independently and as part of a team, with consideration and respect for colleagues
- Exercising sound judgment and initiative, inspiring trust through competence and character
- Maintaining an appetite for continuous learning to enhance IT knowledge and career development
- Exhibiting meticulous attention to detail while meeting deadlines under pressure
- Following established procedures and standards accurately
- Communicating clearly with both technical and non-technical stakeholders in excellent English, both orally and in writing.
What You'll Bring
- Final-year university student eligible for COOP in January 2027
- Strong ability to communicate and present technical concepts effectively to management, peers, and staff
- Proficiency in diagnosing problems and providing solutions or escalating to the appropriate expertise area
- Experience with Windows 11, Windows Server, Mac OS, Microsoft Office 365, and Cloud file sharing support
- Familiarity with MS Teams/Zoom/WebEx meeting setup and basic troubleshooting
- Basic knowledge of LAN and IP networking, applying logical approaches to issues using the OSI model or similar
- Experience with SCCM or imaging software
- Exposure to cloud technology and VoIP
- Ability to utilize AI tools, such as ChatGPT, with prompts.
Working Environment
- Shared office space
- Some lifting and moving of equipment may be required
- Occasional weekend work or early/late hours may be necessary based on business needs.
Employment Type: Internship
Job Type: Temporary for 6 months
The company is an Equal Opportunity Employer, considering all qualified applicants for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, or any other characteristic protected under applicable laws.
