About the Role
In this position, you will communicate with Facilities support staff and customers to understand their requirements to ensure that services are delivered as requested. You will be responsible for planning and coordinating equipment installations, moves, additions, changes, and system enhancements aimed at improving reliability and performance. Additionally, you will analyze, recommend, and implement process improvements while troubleshooting network data issues and resolving non-routine problems that may arise. Completing trouble tickets as required within cabling service level agreements will also be part of your duties. Maintaining order in data network closets to ensure compliance with standards, as well as ensuring that the work area is conducive to efficient work processes, will be crucial. You will need to be knowledgeable about CAT 5, Fiber, and power cabling capacities and standards. Furthermore, you will support special events, large moves, and changes, as well as perform project work as requested, and maintain an inventory of technology devices and materials.
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Key Responsibilities
- Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to your manager.
- Complete safety training and certifications.
- Ensure uniform and personal appearance are clean and professional, and maintain confidentiality of proprietary information to protect company assets.
- Welcome and acknowledge guests according to company standards; anticipate and address guests’ service needs.
- Use clear and professional language when speaking with others; answer telephones using appropriate etiquette.
- Ensure employee compliance with company standards/policies and external regulations; serve as a departmental role model or mentor.
- Develop and maintain positive working relationships with others; support the team to reach common goals and listen to employee concerns.
- Ensure adherence to quality expectations and standards; identify and recommend new methods to increase organizational efficiency, productivity, quality, safety, and cost savings.
- Visually inspect tools, equipment, or machines; read and visually verify information.
- Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.
- Enter and locate information using computer systems.
- Perform other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or GED equivalent.
- Related Work Experience: 3 years of related work experience.
- Supervisory Experience: No supervisory experience required.
Required Qualifications
- License or Certification: Valid Driver’s License.
At the company, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy.
JW is part of the company’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder. Our hotels offer a work experience unlike any other, involving community and true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition, and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
