The Level 3 Network Operations Engineer is a senior technical authority responsible for overseeing the stability, performance, and optimization of the organization’s enterprise network infrastructure. This role requires extensive hands-on experience in routing and switching technologies across LAN, SD-WAN, Internet, DMZ, B2B, and ACI Data Center environments. The engineer is expected to handle complex incidents, lead root cause analysis, and guide architectural decisions.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Key Responsibilities & Duties:
- Network Infrastructure Oversight: Manage and optimize routing, switching, and interconnectivity across LAN, WAN, DMZ, B2B, and cloud environments. Ensure availability, performance, and security of network services supporting critical business applications.
- Advanced Troubleshooting: Resolve complex technical issues spanning Layer 1–4. Lead root cause analysis and long-term corrective action planning.
- Design & Implementation: Participate in network design reviews and implement enterprise-grade network infrastructure (ACI, SD-WAN, etc.). Evaluate and integrate new networking technologies to improve resilience and performance.
- Network Change Management: Execute and oversee network configuration changes, migrations, and upgrades in compliance with change control policies. Ensure minimal downtime and risk to production systems.
- Monitoring & Optimization: Proactively monitor network performance using tools like SNMP, NetFlow, and telemetry. Analyze trends and implement tuning strategies to enhance throughput and reduce latency.
- Documentation & Standards: Maintain up-to-date documentation of network diagrams, configurations, and operational procedures. Ensure network practices align with internal standards and regulatory requirements.
- Collaboration & Mentorship: Collaborate with security, infrastructure, and application teams on end-to-end service delivery. Provide guidance and knowledge transfer to Level 2 engineers and junior staff.
Skills & Qualifications:
- Expert-level knowledge in routing protocols (OSPF, BGP, EIGRP), switching (VLANs, STP, VTP), and IP addressing.
- Strong hands-on experience with Cisco technologies, including ACI Data Center and SD-WAN platforms.
- Proficient in DMZ, B2B, and internet gateway configuration and operations.
- Solid understanding of network segmentation, redundancy, and high availability principles.
- Strong diagnostic and analytical skills, especially under high-pressure situations.
- Excellent documentation and communication skills.
Education & Certifications:
- Bachelor’s Degree in Network Engineering, Computer Science, or related field.
- Preferred certifications: Cisco CCNP or CCIE (Enterprise or Data Center track), SD-WAN certifications (Cisco, Viptela), ACI or Nexus-related training.
Working Conditions:
- May require occasional data center and branch office visits.
- Must be available for critical issue resolution and planned changes during off-hours.
- Regular interaction with cross-functional technical teams.
Company Culture:
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
