As RVP of Professional Services for Emerging Markets (Middle East and Africa), you will be the most senior technical leader responsible for building, scaling, and driving the performance of the company's Professional Services organization. You will oversee both the Forward Deployed Engineering and Customer Success Engineering teams. Your role involves owning the end-to-end technical delivery lifecycle—from scoping and pitching professional services engagements to ensuring high-quality delivery and production-grade operationalization—while maintaining P&L responsibility for the region.
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Key Responsibilities
- Own and manage the regional Professional Services P&L, budget, and operating plan, ensuring achievement of margin targets and overall financial health of the regional services business.
- Lead the scoping, solutioning, and pitching of professional services for strategic opportunities, partnering closely with Sales to define high-impact, value-driven engagements.
- Collaborate with Regional Sales and Account Management leadership to build services strategies that support pipeline acceleration, revenue goals, and expansion.
- Lead, scale, and develop the Professional Services organization, overseeing both the Forward Deployed Engineering and Customer Success Engineering teams across MEA.
- Own workforce planning, capacity management, and resource utilization to efficiently balance team delivery against the dynamic book of business.
- Define and govern the regional service delivery methodology, ensuring consistent, repeatable, and high-quality outcomes across the entire customer lifecycle (from onboarding to expansion).
Knowledge, Skills and Abilities
- Deep, hands-on expertise in deploying and integrating enterprise AI/ML platforms at scale across cloud and on-premise environments.
- Strong architectural understanding of MLOps, model CI/CD pipelines, REST API design, containerization (Docker/Kubernetes), and enterprise data integration patterns.
- Proven ability to design and oversee deployment architectures for complex, regulated enterprise environments including financial services, healthcare, and government sectors common to the MEA region.
Requisite Education and Experience / Minimum Qualifications
- 10–14 years of progressive experience in software engineering, platform deployment, or AI/ML technical roles, with a minimum of 4 years in a senior management or VP-level leadership position.
- Bachelor’s degree in Computer Science, Engineering, or a related technical field required; MS or PhD preferred.
- Expert-level, hands-on experience with at least one major cloud platform including enterprise security, networking, and compliance considerations.
- Demonstrated experience working across the MEA region, with an appreciation for the cultural, regulatory, and commercial diversity of key markets including GCC and Europe.
We encourage all candidates to apply, especially women, people of color, LGBTQ+ identifying people, and individuals from marginalized groups. Your talent and dedication are at the core of the company's journey to be an iconic company.
