RWABU - Technology Experience Supervisor (6 month contract)

ABOUT THE ROLE
We are driven to create a future where people and place enrich one another. Our commitment is to deeply root ourselves in every location while setting new benchmarks for positive impact. As a member of the Information Technology team within our Finance Division, you will play a critical role in ensuring the seamless operation of hotel systems, applications, networks, and technology services. Reporting to the Assistant Information & Technology Manager, you will collaborate closely with operational departments, external support partners, and hotel associates to deliver reliable technology solutions that enhance guest satisfaction and support business performance.

YOUR ROLE
As an Information & Technology Supervisor, you will help maintain and enhance the hotel's technology infrastructure while ensuring systems operate efficiently, securely, and in accordance with our standards. Your responsibilities will include supporting associates and guests with technology-related needs, contributing to system improvements, and assisting in the implementation of new applications, hardware, and software solutions. Through your expertise and proactive approach, you will help create a seamless and connected experience for both associates and guests.

HOW YOU'LL MAKE THE PLACE

• Support the daily operation, maintenance, and administration of the hotel's IT systems, applications, and technology infrastructure.
• Assist in implementing system enhancements, software updates, and technology projects that improve operational efficiency.
• Monitor system performance and proactively identify opportunities for process and technology improvements.
• Provide technical support and guidance to associates while ensuring effective onboarding and system access management.
• Partner with external vendors and support providers to resolve technical issues and maintain service continuity.
• Support hotel guests with internet connectivity and other technology-related inquiries to ensure a seamless guest experience.

COULD THIS BE YOU?

• You have a strong understanding of hotel technology systems and applications within a luxury hospitality environment.
• You are experienced in supporting property management, point-of-sale, and financial systems such as Opera, Micros, and Sun Systems.
• You possess a proactive and analytical mindset, with the ability to troubleshoot technical issues and identify practical solutions.
• You are highly organized and comfortable managing multiple priorities while maintaining attention to detail.
• You thrive in a collaborative environment and build positive relationships with associates, guests, and external partners.
• You communicate confidently in English and are passionate about delivering exceptional service through technology.

OUR BENEFITS
As part of our team, you’ll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. Benefits include:

• Medical coverage
• Retirement benefits
• Paid time off
• Complimentary room nights
• Learning and development opportunities
• Global career opportunities
• Industry-leading paid parental leave supporting eligible associates across all paths to parenthood.

OUR COMMITMENT TO YOU
Your voice is heard and valued within our community. We encourage associates to be themselves and this philosophy shines through in our commitment to reflect and honor the history, culture, and geography of our destinations. We are dedicated to building and nurturing genuine, long-lasting relationships, and our Diversity, Equity, and Inclusion (DEI) strategy helps put these principles into practice.

GENERAL INFORMATION

• Country/Region: United Arab Emirates
• Province/City: Abu Dhabi
• Department: Information Technology
• Job Type: Fixed Term Contract
• Location: Al Maryah Island, Abu Dhabi’s Central Business District (CBD) - a five-star luxury hotel inspired by the glistening Arabian Gulf, reflecting the history, architecture, and culture of Abu Dhabi.