ABOUT THE ROLE
We are driven to create a future where people and place enrich one another, and we are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact. As part of the Talent & Culture team at the company, you will report to the Cluster Director of Talent & Culture and play a key leadership role in shaping the resort’s learning, development, and performance culture. You will work closely with operational leaders, department heads, and corporate partners to ensure associates are equipped to deliver exceptional luxury hospitality experiences aligned with the company's values and service standards.
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YOUR ROLE
As Director of Talent Development, you will lead the strategic direction of learning and development across the resort, fostering a culture of continuous learning, leadership growth, operational excellence, and service mastery. You will be instrumental in strengthening organisational capability, elevating service standards, and supporting long-term talent success through impactful development initiatives, performance frameworks, and succession planning. This role is also critical in ensuring associates are prepared to deliver exceptional guest experiences through robust training, coaching, and leadership development programmes.
HOW YOU’LL MAKE THE PLACE
- Develop and deliver a comprehensive talent development strategy aligned with the company's brand standards and operational objectives.
- Lead the implementation and sustainability of Forbes Five-Star service standards training across all departments, ensuring measurable and consistent execution.
- Design and drive learning initiatives including onboarding, brand immersion, leadership development, compliance training, and technical skills programmes.
- Partner with operational leaders to embed service excellence behaviours into daily practices, service rituals, and performance expectations.
- Champion performance management, coaching, and development planning to support individual growth and organisational success.
- Monitor and evaluate learning effectiveness through key performance indicators, service assessments, guest feedback, and engagement metrics.
- Drive succession planning and talent review processes while promoting a culture of continuous improvement, accountability, and excellence.
- Lead, mentor, and develop the Talent Development team, while overseeing learning resources, budgets, systems, and development facilities.
COULD THIS BE YOU?
- You bring substantial experience in talent development, learning and development, or talent and culture leadership within luxury hospitality.
- You have proven expertise in implementing and sustaining Forbes Five-Star service standards and luxury service excellence programmes.
- You possess a strong track record of leading learning functions and influencing leaders across complex hospitality operations.
- You are highly skilled in leadership development, performance coaching, facilitation, and stakeholder partnership.
- You have experience designing and implementing large-scale learning initiatives, capability frameworks, and talent development strategies.
- You are confident analysing development needs, measuring programme effectiveness, and translating insights into action.
- You demonstrate strong communication, presentation, and relationship-building skills, with the ability to inspire and engage diverse audiences.
- You hold a degree in Human Resources, Hospitality, Business Administration, Education, or a related field, with professional training or coaching certifications considered advantageous.
OUR BENEFITS
As part of our team, you will enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes:
- Medical coverage
- Complimentary room nights
- Learning and development opportunities
- Global career opportunities across the company
Associates are also entitled to benefits and leave provisions in accordance with applicable Saudi Arabian labour laws and company policies.
OUR COMMITMENT TO YOU
At the company, your voice is heard – and valued. We are a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture, and geography of our destinations. We are not only committed to building and nurturing genuine, long-lasting relationships but to transforming them – and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
GENERAL INFORMATION
- Country/Region: Saudi Arabia
- Province/City: Shura Island
- Job Type: Full-time Permanent
