About the Role
The company Retail is a place where you can help fulfill the passions of people through the company products and services. As a Creative Pro, you play a vital role in enhancing the customer experience by promoting the company’s ecosystem and facilitating engaging learning opportunities for both customers and your fellow team members. You are an advocate for the brand, fostering inclusion and inspiring everyone you interact with.
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Responsibilities
- Promote and deliver engaging Today at the company sessions that enhance customer participation and team engagement.
- Generate excitement and enthusiasm for the company products and services through programming and events.
- Identify the interests and needs of customers in the local community, connecting them with relevant programming and activities.
- Serve as an ambassador for the company products and services, supporting learning opportunities as a subject matter expert.
- Mentor and train Today at the company team members to enhance their knowledge and skills.
- Recommend solutions that meet customer needs, fostering a sense of ownership among customers.
- Seek, analyze, interpret, and act on feedback from peers and customers to enhance the company Store experience.
- Maintain up-to-date knowledge of new products, technologies, and trends to facilitate relevant sessions.
- Demonstrate familiarity with internal support resources for customers expanding their technical knowledge.
- Perform additional tasks as needed, including supporting customer-facing activities on or off the sales floor.
- Contribute to an inclusive environment by respecting differences and being curious to learn.
- Uphold the company's values of inclusion and diversity in daily activities.
Minimum Qualifications
- Availability to work a schedule based on business needs, including nights, weekends, and public holidays, and reliably attend work as scheduled.
- Experience in retail, sales, or a related field.
- Experience in training or mentoring peers on products and sales capabilities.
- Proficiency in the local language, both written and spoken.
Preferred Qualifications
- Ability to connect with customers through storytelling and adapt facilitation styles to various audiences and learning styles.
- Understanding of the benefits of the company ecosystem and an ability to influence others to recognize those benefits.
- Capability to work collaboratively in a team environment, showing shared responsibility and accountability.
- Experience thriving in a fast-paced environment and juggling multiple priorities.
- Deep commitment to delivering the best customer experience possible.
- Curiosity and a willingness to learn from others while supporting their growth.
