About the Role
The company Retail is where the best of the company comes together. We bring our expertise to help people do what they love, delivering an only-at-the company experience. At the company, we believe inclusion is a shared responsibility and we work together to foster a culture where everyone belongs and is inspired to do their best work. As a Technical Expert, you have extensive functional troubleshooting skills and an ability to inspire excitement for the company’s products and services. You perform repairs on iPhone and other company products as required and make sure customers are educated about repair options and company products and services. A Technical Expert exemplifies a skilled technician and shares knowledge across the team.
Ready to apply for roles like this?
Unlock the company name and direct application link. Subscribers get instant access to fresh jobs across Dubai, Abu Dhabi and Riyadh, many with visa support.
Unlock employer & apply directly
Description
Deepen extensive knowledge and stay up to date on company products, services, and Genius Bar repair processes and procedures to support efficient and high-quality repairs. Support customers having company product or software issues with care and empathy, using all tools and resources provided by the company. Troubleshoot, diagnose, repair, and resolve service concerns for select company hardware and software. Provide excellent service to company customers by seeking to understand their needs, identifying ownership opportunities, presenting product and service recommendations, and educating customers on relevant ways to buy. Work with team leaders to identify recurring repair problems and other service concerns, and make sure that feedback is provided to the company. Use extensive knowledge of hardware and software components to identify where technical issues may originate from and educate others on the team. Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor. Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn. Demonstrate the company’s values of inclusion and diversity in daily activities.
Minimum Qualifications
You should:
- Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store, and reliably attend work as scheduled, in line with local laws and subject to any approved accommodations.
- Have experience in retail or sales, or related work experience.
- Have the ability to visually inspect hardware and the fine motor skills to safely conduct repairs.
- Have experience troubleshooting hardware and software issues in a customer service environment.
- Be proficient in the local language, both written and spoken.
Preferred Qualifications
You can:
- Demonstrate technical expertise of company products and services, including repairing devices.
- Analyze problems and follow troubleshooting steps to identify the root cause of a technical issue.
- Solve customer concerns through care, learning, and presenting technical problems and solutions clearly.
- Communicate effectively and tailor your communication style to different audiences.
- Support and educate the broader team by sharing knowledge, experiences, and insights.
- Work in a fast-paced environment, sometimes under tight deadlines and pressure, while supporting multiple customers at the same time.
- Work well in a team environment, demonstrating shared responsibility and accountability with other team members.
