About the Role
Picture yourself brightening someone’s day. In the role of a Safety Agent, you will spread the light and warmth of hospitality by delivering memorable experiences that enhance every guest's stay.
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Responsibilities
Here's what you'll do during a typical day:
- Conduct security patrols: Monitor interior and exterior hotel premises to identify and address safety and security risks, security threats, and undesirable conditions.
- Assist with investigations: Conduct preliminary incident investigations to gather relevant information, document findings, and ensure accurate reporting of security incidents.
- Maintain accurate documentation: Prepare and ensure the accuracy of security reports and records.
- Respond to emergencies: Assist in handling safety hazards, fires, medical incidents, and security threats.
- Provide exceptional guest assistance: Respond to guest inquiries and concerns with professionalism and efficiency.
Qualifications
What It Takes to Make the Stay
To succeed in this role, you will need to embody our core values, which focus on:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- Believing that Teamwork drives the best outcomes.
- Demonstrating a sense of Ownership and accountability.
- Focusing on the Now, bringing urgency and discipline to every moment.
This role has the following minimum qualifications:
- High School Diploma or equivalent. A qualification in Security, Health and Safety, Emergency Response, or a related field is an advantage.
- Previous experience in safety, security, hospitality, or a customer service role is preferred.
- First Aid and CPR certification is an advantage.
- Good command of English; additional languages are an advantage.
- Strong observation, communication, and problem-solving skills, with the ability to remain calm and professional in challenging situations.
- A strong commitment to maintaining a safe and secure environment for guests, team members, and hotel facilities.
- A passion for hospitality and the ability to work effectively in a multicultural environment.
Benefits
Join an award-winning workplace culture dedicated to providing exceptional experiences for our guests. As a global leader in hospitality, we’ve welcomed over 3 billion guests while staying true to our founding vision.
- Recognition on the World’s Best Workplaces list by Great Place to Work and Fortune.
- A commitment to providing the best stay for every guest and setting new standards for the future of travel.
- Opportunities to start or advance your career in a supportive environment.
