About the Role
Picture yourself brightening someone’s day. As a Security Manager in the Hotels team, that’s exactly what you’ll do every time you come to work! You will be responsible for ensuring facility safety and delivering memorable experiences that enhance the stay for every guest.
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Responsibilities
Here’s what you’ll do during a typical day:
- Lead and develop the team: Recruit, train, supervise, and mentor security team members; conduct performance evaluations, provide professional development opportunities, and recognize achievements to build a motivated and high-performing team.
- Manage security operations: Implement security protocols to protect guests, employees, and property whilst ensuring compliance with local regulations and company brand standards.
- Supervise property safety: Oversee security patrols, identify potential risks, and take proactive measures to address safety and security concerns.
- Support investigations: Assist in conducting investigations related to accidents, thefts, property loss, and policy violations, ensuring proper documentation and follow-up.
- Oversee emergency responses: Manage on-site emergency responses, including fires, medical incidents, and safety hazards, while coordinating with appropriate teams.
- Act as law enforcement liaison: Maintain communication as needed with local, state, and federal law enforcement agencies on security-related matters.
- Ensure accurate documentation: Review and maintain security reports, incident records, and compliance documentation.
- Support hotel operations as part of the leadership team: Take on duty manager responsibilities as needed and ensure compliance with safety protocols and hotel standards.
Qualifications
What It Takes to Make the Stay
At our Hotels, our core values define what it takes to succeed and guide the qualities we look for in every team member:
- A passion for spreading the light and warmth of Hospitality.
- Acting with Integrity and always doing the right thing.
- Inspiring others through Leadership.
- A belief that Teamwork drives the best outcomes.
- A sense of Ownership and accountability.
- A focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
We don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, we support your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
