About the Role
As a Cluster Reservations Agent, you will play a pivotal role within the company at Dubai Festival City, where we value cultural wisdom and an appreciation for diversity. You will help create inspiring experiences for guests seeking an enriching perspective on travel, serving as an ambassador for our luxurious brand. This environment is an exciting opportunity to grow within a sophisticated hotel setting, working alongside friendly and dedicated colleagues who aim to make every guest's experience memorable.
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A Little Taste of Your Day-to-Day:
- Oversee daily duty locations and responsibilities of Security Officers, ensuring smooth operations as per departmental standards and management directives.
- Ensure that all Security Officers are aware of and adhere to the company policies and procedures.
- Conduct effective shift handovers, briefing staff on relevant events, taking responsibility for departmental property, and ensuring safekeeping.
- Initiate investigations of crimes against property and individuals, monitor investigations until conclusion, and follow up appropriately with involved parties.
- Handle disciplinary or criminal cases with correctness, security, and courtesy.
- Observe and report violations of company policies, suspicious activities, and criminal acts to management.
- Responsible for the security of hotel assets, including guests, colleagues, contractors, and visitors.
- Report security hazards identified within the premises to management.
- Maintain high levels of discipline and punctuality alongside regular attendance as required.
- Record incidents in a daily log and submit this to management.
- Conduct locker checks in cooperation with Human Resources when requested.
- Coordinate with other security staff or external agencies such as police and civil defense, fostering goodwill.
- Stay alert for unusual packages, guests, or vehicles and act accordingly.
- Be thoroughly familiar with the property layout, design, and all entry and exit points.
- Ensure that the Security Control Room and Fire Control Rooms are never unattended.
- Attend regular training sessions within the department.
- Escort VIPs and dignitaries as directed and manage traffic flow around busy areas.
- Address all guest inquiries and requests promptly and with high-quality customer service standards.
- Strictly uphold the hotel’s confidentiality and ethics policies.
What We Need From You:
- A valid Security Supervisor license from SIRA Dubai.
- Excellent communication skills (both written and oral) in English.
- Self-motivated, organized, and demonstrates strong teamwork capabilities.
- Culturally adaptable, with the ability to communicate and collaborate with people at all levels.
- Proficiency in computer literacy, specifically Microsoft applications.
- A proactive approach with the ability to meet deadlines.
- A minimum of 5 years of experience in a Security Supervisor role within a five-star hotel or a similar industry.
What You Can Expect From Us:
We provide a competitive salary along with a wide array of benefits that support your work-life balance, including impressive room discounts and some of the best training programs in the industry. We are committed to creating an inclusive culture that celebrates diversity and enables all team members to thrive. Our myWellbeing framework supports your health, lifestyle, and workplace wellbeing.
Join us to become part of a global family dedicated to delivering True Hospitality for Good, ensuring everyone feels welcome, cared for, recognized, and respected. Embrace a world of opportunities and growth as you work within the world's most international luxury hotel brand.
