About the Role
The role involves planning, initiating, and conducting the sales process with customers visiting the showroom or during sales calls. You will contribute to achieving sales targets while providing exceptional service and maintaining strong customer relationships.
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Responsibilities
Functional Roles and Responsibilities
- Carry out sales in accordance with pre-agreed monthly targets and budgets.
- Prepare and maintain visit/call reports/logs highlighting salient features and advise the Manager accordingly.
- Report weekly and monthly on agreed performance data, comparing actual with targeted/budgeted performance.
- Attend to customers visiting the showroom, initiating the sales process while paying attention to their needs and offering qualified advice on product specifications.
- Maintain close contact with prospective customers, making sales calls and visits at their convenience. Introduce and follow up on suitable sales prospects.
- Maintain the customer database and contribute to the development of the prospects list, keeping abreast of competition in the pre-owned car segment.
- Ensure pre-delivery inspections and proper documentation of the sales transaction.
- Ensure that all vehicle transaction details are accurately completed, recorded, and registered with sales administration, including payment, vehicle registration with the traffic department, and invoicing.
- Provide the highest degree of customer service and satisfaction at all times in accordance with the company's sales policies and procedures to maximize future recommended or repeat sales.
- Ensure that customers are aware of all available extras, accessories, and warranties.
- Notify customers of any delays, changes in requirements or specifications, ensuring a smooth conclusion to the vehicle handover.
- Provide customers with qualified advice on vehicle finance and insurance facilities.
- Participate in seasonal sales campaigns and promotions to maximize sales penetration.
Qualification & Experience
- Degree in any discipline or through an automotive vocational route.
- 3 to 5 years of solid experience in pre-owned car sales in the GCC market.
- Good knowledge of automobile sales gained through formal training or work experience.
- Attention to detail and a concern for quality.
- Dynamic and proactive personality.
- Valid UAE Driving License.
