About the Role
The role involves planning, initiating, and conducting the sales process with customers visiting the showroom or during sales calls. The aim is to contribute to achieving the agreed sales targets while providing the highest level of customer satisfaction.
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Responsibilities
Functional Roles and Responsibilities
- Carry out sales in accordance with pre-agreed monthly targets and budgets.
- Prepare and maintain visit/call reports/logs highlighting salient features and advise the Manager accordingly.
- Report weekly and monthly on agreed performance data, comparing actual performance with targeted/budgeted performance.
- Attend to customers visiting the showroom, initiating the sales process and providing qualified advice on product specifications based on their needs.
- Maintain close contact with prospective customers, making sales calls and visits at their convenience. Introduce and follow up on suitable sales prospects.
- Maintain a customer database and contribute to the development of a prospect list while keeping abreast of competition in the pre-owned vehicle segment.
- Ensure pre-delivery inspections are completed and maintain proper documentation of each sales transaction.
- Accurately complete and record details of all vehicle transactions, ensuring registration with sales administration, payment processing, and registration with the traffic department.
- Provide the highest degree of customer service and satisfaction at all times in line with the company’s sales policies and procedures to maximize future recommended or repeat sales.
- Inform customers about available extras, accessories, and warranties.
- Notify customers of any delays, changes in requirements, and specifications to ensure a smooth vehicle handover.
- Provide qualified advice on vehicle finance and insurance facilities.
- Participate in seasonal sales campaigns and promotions to maximize sales penetration.
Qualification & Experience
- A degree in any discipline or through an automotive vocational route.
- 3 to 5 years of solid experience in pre-owned car sales in the GCC market.
- Good knowledge of automobile sales acquired through formal training or work experience.
- Attention to detail and a concern for quality.
- Dynamic and proactive personality.
- Valid UAE Driving License.
