About the Role
As a vital part of the organization, you will manage a sales channel—such as direct sales, online sales, or retail sales. Your primary responsibility will be to develop and implement channel sales strategies that align with the overall business objectives. You will identify new business opportunities, set sales targets, and monitor performance metrics to ensure that the channel is meeting or exceeding sales goals. Additionally, you will manage relationships with channel partners, negotiate contracts, and provide training and support to ensure effective sales of the organization's products or services.
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How Will You Make an Impact?
- Develop and implement relationship management plans for complex customer accounts to build relationships with relevant decision-makers and influencers, facilitating effective information flow and issue resolution.
- Set clear objectives for each sales call; tailor presentations based on the interests, needs, and concerns of decision-makers and influencers; gather and analyze relevant information; secure agreement to a statement of customer requirements.
- Cultivate a personal network within the business sector and represent the organization at industry events to obtain market intelligence and enhance the visibility and reputation of the organization, its products, and services.
- Configure complex product-and-services solutions with associated contractual terms tailored to the customer's mid- to long-term needs, incorporating input from internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters, while reviewing and authorizing deviations from standard terms as necessary.
- Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
- Control specific segments of the organization's business performance metrics, ensuring alignment with strategic financial goals and objectives.
- Manage a portfolio of contracts and negotiate service-level agreements while planning, coordinating, and supervising activities related to major contracts.
- Oversee the implementation and maintenance of the CRM system within the area of responsibility, identifying and communicating opportunities for enhancements to customer relationship management.
- Implement and control compliance management for specific segments of the organization's external partners.
- Develop product education courses based on identified needs to improve performance and meet business requirements.
- Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging regulations and industry best practices through continuing professional development, attending conferences, and reading specialized literature.
- Ensure all activities and responsibilities are conducted in accordance with company diversity and inclusion guidelines.
Required Qualifications
- A Master’s Degree or equivalent level of education.
- Extensive experience enabling the job holder to handle the majority of situations and advise others.
- Experience in general supervision of more junior colleagues.
