About the Role
To assist customers by enhancing and promoting sales of products and services in the showroom. The role focuses on obtaining the knowledge and skills to identify and fulfill customer needs, while directing sales transactions to achieve overall sales targets in cash, credit, warranty programs, and accessories.
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Job Responsibilities
Sales
- Promotes products and services to customers.
- Maximizes sales transactions to achieve and exceed sales targets.
- Strives to achieve pre-set sales targets in cash, credit, warranties, and accessories.
- Seeks to improve and enhance level of product knowledge.
- Ensures sales opportunities are converted into sales transactions.
- Creates sales invoices and masters BO & POS applications.
Customer Service
- Demonstrates a presentable appearance and maintains a pleasant demeanor.
- Provides a high level of service to all customers.
- Remains constantly aware of customer needs.
- Interacts with customers in a friendly and honest manner.
- Demonstrates a high level of product knowledge.
- Recommends and encourages customers to select the best products and services based on their needs.
- Expedites the sales process in an effective and efficient manner.
- Explains D&I and return and exchange policies to customers.
- Avoids harsh arguments and conflicts with customers.
Operations
- Maintains awareness of all in-store promotions, discounts, credits, coupons, etc.
- Keeps all company information, including sales figures, strictly confidential.
- Follows all company safety and security procedures.
- Conducts regular stock checks and liaises with stock control.
- Reports and processes damaged display items to the Showroom Manager.
- Ensures all products are displayed as per instructions/planograms.
- Ensures all products in specified areas are accurately priced.
- Maintains a sales area that is accessible for customers, clean, and tidy.
- Conducts price changes as instructed by showroom management.
- Masters computer applications (Outlook, SAP, POS & BO).
Candidate Requirements
- 0-2 years of experience.
- Good English language proficiency.
- Good communication skills.
- Ability to work in a team.
Education
