About the Role
This position is designed to assist customers by enhancing and promoting the sales of products and services in the showroom. The focus is on developing the knowledge and skills necessary to identify and fulfill customer needs while directing sales transactions to achieve overall sales targets in cash, credit, warranty programs, and accessories.
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Job Responsibilities
Sales
- Promote products and services to customers.
- Maximize sales transactions to achieve and exceed sales targets.
- Strive to achieve pre-set sales targets in cash, credit, warranties, and accessories.
- Seek to improve and enhance product knowledge.
- Convert sales opportunities into successful transactions.
- Create sales invoices and master BO & POS applications.
Customer Service
- Maintain a presentable appearance and a friendly demeanor.
- Provide a high level of service to all customers.
- Stay constantly aware of customer needs.
- Interact with customers in a friendly and honest manner.
- Demonstrate a high level of product knowledge.
- Recommend and encourage customers to select the best products and services based on their needs.
- Expedite the sales process in an effective and efficient manner.
- Explain D&I and return and exchange policies to customers.
- Avoid arguments and conflicts with customers.
Operations
- Stay informed about all in-store promotions, discounts, credit offers, coupons, etc.
- Keep all company information, including sales figures, strictly confidential.
- Follow all company safety and security procedures.
- Conduct regular stock checks and liaise with stock control.
- Report and process damaged display items to the Showroom Manager.
- Ensure all products are displayed according to instructions and planograms.
- Accurately price all products in specified areas.
- Maintain the sales area to be accessible, clean, and tidy for customers.
- Conduct price changes as instructed by showroom management.
- Master computer applications (Outlook, SAP, POS & BO).
Candidate Requirements
- 0-2 years of experience.
- Good English language proficiency.
- Strong communication skills.
- Ability to work effectively in a team.
Education
