About the Role
In this role, you will manage a sales channel including direct sales, online sales, or retail sales. Your primary responsibilities will include developing and implementing channel sales strategies that align with the organization's overall business objectives, identifying new business opportunities, setting sales targets, and monitoring performance metrics to ensure that sales goals are met or exceeded. You will also manage relationships with channel partners, negotiate contracts, and provide training and support to enable partners to effectively sell the organization's products or services.
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How Will You Make an Impact?
- Develop and implement relationship management plans for complex potential customer accounts, identifying and building relationships with relevant decision-makers and influencers within the customer organization to facilitate effective two-way communication and issue resolution.
- Set clear objectives for each sales call and develop tailored presentations that address the specific interests, needs, issues, and concerns of decision-makers and influencers within the customer organization, while gathering and analyzing relevant information to secure agreement on customer requirements.
- Cultivate a personal network within the business sector and represent the organization at industry events to gather market intelligence and enhance the visibility and reputation of the organization, its products, and services.
- Configure complex product-and-service solutions and associated contractual terms to meet the customer's mid- to long-term needs, incorporating input from relevant internal specialists. Present solutions to customer representatives and negotiate agreements within predefined commercial parameters; review and authorize sales proposals from team members that deviate from standard terms, escalating issues to senior management as necessary.
- Manage and deliver pricing and terms projects, negotiating with external strategic partners on pricing and terms.
- Control specific segments of the organization's business performance metrics, ensuring strategic alignment with financial goals and objectives.
- Manage a portfolio of contracts and negotiate service-level agreements, planning, coordinating, and supervising activities related to major contracts.
- Oversee the implementation and maintenance of the CRM system within your area of responsibility, identifying opportunities for system improvement to enhance customer relationship management.
- Implement and control compliance management for specific segments of the organization's external partners.
- Develop product education courses to meet identified needs, improving performance and achieving business requirements.
- Act as a subject matter expert in technology, policy, regulation, or operational management for the team, maintaining external accreditations and an in-depth understanding of current and emerging external regulations and industry best practices through continuing professional development, attending conferences, and engaging with specialist media.
- Ensure all activities and responsibilities are conducted in accordance with the company's diversity and inclusion guidelines.
Required Qualifications
- A Master's Degree or equivalent level of education.
- Extensive experience enabling you to handle the majority of situations and advise others.
- Experience in the general supervision of more junior colleagues.
