About the Role
This position involves driving vehicle sales while ensuring customer satisfaction and achieving performance targets. As a sales consultant, you will be responsible for generating leads, conducting sales appointments, and facilitating a seamless vehicle purchasing experience for customers. Your role will revolve around both the sales performance metrics and enhancing customer interactions throughout the sales process.
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Responsibilities
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Sales Performance:
- Achieve the assigned monthly sales target for vehicle units, the primary responsibility for the sales consultant.
- Meet sales targets related to accessories sold per vehicle unit.
- Achieve quarterly non-financial KPIs as set by management.
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Sales Process:
- Generate a substantial number of outdoor appointments with prospective customers monthly through various channels including telephone, web, CRM, and social media.
- Effectively convert phone and digital leads from social media into showroom walk-ins to facilitate sales conversion.
- Contact leads from the GCRM call center and digital sources promptly—within 2 hours for web leads and within 4 hours for CRM leads.
- Offer and conduct vehicle test drives, emphasizing key performance features to enhance the customer buying experience.
- Provide competitive trade-in appraisals for customers interested in exchanging their current vehicles.
- Proactively request a second facing from the sales manager by adequately informing them about the customer and their vehicle requirements.
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Customer Satisfaction:
- Ensure high levels of customer satisfaction by delivering a seamless sales process throughout the vehicle purchase journey.
- Adhere to customer handling standards as assessed through mystery shopping evaluations, ensuring proper conduct in all customer interactions (walk-ins, telephone, email).
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Product Knowledge:
- Demonstrate comprehensive knowledge of all products, including features, advantages, benefits (FAB), new vehicle technologies, and unique selling points (USPs) through quarterly product knowledge tests.
Educational Qualification
- Diploma or equivalent in a related field.
Work Experience
- 2-3 years of experience in automobile sales or a related industry.
Competencies
- Proficiency in MS Office and general computer literacy.
- Fair knowledge and utilization of social media platforms such as Facebook, LinkedIn, Twitter, and Instagram.
Languages
- Proficient in English.
- Proficiency in Arabic is a plus.
