About the Role
The Sales Consultant, New Cars is responsible for actively selling products within the department while meeting targets for the sale of vehicles, accessories, and associated warranty, finance, and insurance products. This role involves ensuring that the Sales Consultant meets the Sales Satisfaction Index (SSI) commitments set by management and follows all steps of the sales process, including prospecting, consultation, negotiation, closing, and post-sales follow-up.
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Responsibilities
- Meet sales targets on a monthly, quarterly, and annual basis while maximizing profit from each transaction.
- Follow all steps of the sales process, including:
- Prospecting
- Meeting and greeting customers
- Consultation and presentation
- Demonstration and negotiation
- Gaining commitment and closure
- Delivery and post-sale follow-up
- Ensure documentation is compliant with company policy.
- Liaise closely with other departments to complete the sales process effectively.
- Report daily activities to the Sales Supervisor/Manager.
- Close maximum opportunities while maintaining and increasing the existing customer base.
- Assist customers with finance and insurance products based on their requirements.
- Conduct timely follow-ups with customers.
- Participate in sales meetings to discuss strategies and performance.
- Meet and exceed customer expectations consistently.
- Schedule follow-up appointments, deliveries, and new customer acquisitions, utilizing strong time management skills.
- Assist customers in making the correct choice of vehicle, fostering loyalty through personalized sales experiences.
- Achieve SSI targets by providing excellent customer service and ensuring accurate collection and submission of customer details.
- Build, grow, and maintain good relationships with customers.
- Ensure smooth, clean, and defect-free delivery of sold vehicles as promised to customers.
- Perform other related tasks as required.
Educational Qualification
- Bachelor’s Degree or Diploma in a related fieldor equivalent.
Work Experience
- 2-3 years of sales experience in the automobile or related industry.
- Preferred sales experience in Electric Vehicles (EVs).
Competencies
- Proficient in computer skills with effective communication abilities.
Languages
