About the Role
Join a dynamic hotel environment where you can coordinate the sales office and contribute to creating a positive and memorable impact for our customers and colleagues. In this role, you will manage incoming inquiries, correspondence, and appointments, ensuring that all leads are routed to the appropriate team member promptly. You will also maintain reliable records and support the preparation of proposals and contracts, ensuring accuracy and proper version control.
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Responsibilities
- Coordinate the sales office, managing incoming enquiries, telephone and email correspondence, and client visit arrangements.
- Maintain reliable records, updating CRM entries, client and account profiles, contact databases, sales activity logs, and digital filing according to departmental standards.
- Support proposals and contracts by formatting approved quotations, letters, presentations, agreements, and supporting documents accurately.
- Prepare reporting by compiling daily, weekly, and monthly sales activity reports, account production summaries, pending actions, and meeting materials from validated data.
- Track follow-ups by maintaining calendars, sales-meeting minutes, action trackers, deadlines, signed documents, and other coordination logs.
- Facilitate internal communication by liaising with Reservations, Revenue, Finance, Marketing, and Events on approved commercial requests, client requirements, and documentation.
- Keep sales collateral current by maintaining presentation materials, approved rate sheets, brochures, templates, and shared folders for consistent information access.
- Support team logistics by arranging client hospitality, site-inspection schedules, meeting rooms, and departmental administrative needs as required.
Qualifications
- At least 1 year of experience in sales administration, hotel coordination, reservations support, office administration, or a similar organized support role; hospitality experience is preferred.
- Excellent attention to detail, follow-through, organizational skills, and ability to manage multiple priorities.
- Strong verbal and written communication skills in English, with a client-service attitude.
- Proficient in MS Excel, Word, Outlook, and PowerPoint; experience with CRM or hotel systems is an advantage.
- Reliable handling of confidential client, commercial, and departmental information.
- Collaborative and solution-oriented, comfortable working across several departments and with various seniority levels.
Job Category: Sales
Job Type: Permanent
Job Schedule: Full-Time
