About the Role
As an integral part of the Sales & Marketing team, you will perform general office duties to support various sales-related functions. Your primary responsibilities will include preparing essential sales documents such as proposals, contracts, and banquet event orders, as well as promoting the brand image both internally and externally. You will be tasked with gathering materials and assembling information packages, and employing sales techniques that maximize revenue while upholding guest loyalty. Additionally, you will enter, retrieve, reconcile, and verify information within the sales process software and serve as the point of contact for clients, addressing their questions and requests via phone and email.
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Key Responsibilities
- Execute general office duties including filing, typing, copying, and faxing.
- Prepare sales-related documents throughout the sales process, including proposals and contracts.
- Promote brand awareness internally and externally.
- Assemble information packages containing brochures and promotional materials.
- Utilize effective sales techniques to maximize revenue and maintain guest loyalty.
- Manage, verify, and reconcile sales-related information such as commissions or leads.
- Address guest inquiries regarding property facilities and services.
- Ensure compliance with company policies and maintain a professional appearance.
- Handle guest interactions with appreciation and professionalism.
- Develop and maintain positive working relationships with team members and comply with quality assurance expectations.
- Perform other reasonable job duties as requested by supervisors.
Role Requirements
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of relevant work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Working Environment
- Adhere to company policies regarding confidentiality and professionalism.
- Maintain a clean and professional uniform.
- Anticipate and respond to guest service needs effectively.
Benefits
- Join a diverse and inclusive workplace committed to equal opportunity.
- Be part of a luxury brand dedicated to delivering exquisite experiences and quality service.
