About the Role
We are currently seeking passionate and dynamic Sales professionals who take pride in delivering exceptional customer service and providing creative solutions to our guests. As a Sales Coordinator, you will handle the administrative requirements of the Sales Office, ensuring a well-organized, systematic, and up-to-date filing system for easy access to information and to prevent data loss.
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Key Responsibilities
- Prepare and type the Sales Team's offer letters, update the sales database, and ensure all documents are reviewed and verified before submission for signature.
- Compose letters, memos, faxes, and other correspondence on behalf of the Director of Sales and other executives.
- Maintain an accurate and efficient follow-up and tracking system for all correspondence.
- Handle incoming calls and guest inquiries in the absence of the Sales Team, directing urgent matters to the appropriate personnel.
- Ensure the monthly sales report is completed and submitted on time.
- Ensure all Sales Team correspondence and offers are sent within a maximum of 24 hours.
- Communicate effectively at all levels while managing various administrative demands in a fast-paced working environment.
- Ensure all office equipment is in proper working condition and handled with appropriate care.
Education, Qualifications & Experience
You should ideally have a college diploma and relevant previous work experience. Good computer skills and an excellent command of English are essential, while proficiency in additional languages is an advantage.
Knowledge & Competencies
The ideal candidate should be courteous, discreet, and capable of working with minimal supervision while maintaining a high level of confidentiality. You should be self-motivated, positive, and proactive, with the ability to think creatively and take initiative. An outgoing, charismatic, and approachable personality, along with the ability to work effectively under pressure in a fast-paced environment, is essential. You should also be a strong team player with a commitment to quality.
Key Competencies
- Understanding Hotel Operations
- Effective Communication
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Teamwork
- Adaptability
- Customer Focus
- Drive for Results
