About the Role
The ideal candidate will be able to build rapport easily, be customer-obsessed, and have a growth mindset. The purpose of this role is to be the first point of contact for incoming leads and potential clients, ensuring a smooth customer experience across a variety of programs, by:
- Managing, contacting, and qualifying inbound warm/hot leads to the company Middle East and Turkey
- Providing resources to leads to inform them of opportunities with the company
- Working as part of a high performing team to provide the best experience to potential students
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Main Responsibilities
- Making calls and responding to enquiries from leads to qualify them for sales processes, ensuring that data is diligently, accurately entered and managed within the company's Client Relations Management (CRM) system Salesforce
- Updating the record of these leads and tracking their movements to the next stage of the sales pipeline in Salesforce
- Tracking events and planning accordingly to reach out to the event leads
- Scheduling meetings for the leads to meet with the company’s Academic Advisors and Country Manager
- Planning and running local events to increase brand awareness for the company
- Establishing, developing, and maintaining positive and professional customer interactions and relationships for the company
- Continuously improving sales techniques, processes, and enhancing industry knowledge
- Engaging in outreach activities such as presenting at school talks, careers expos, and seminars when required
- Attending industry events as required
- Collating fortnightly sales reports in an accurate and concise manner for management
Skills and Experience Required
- Experience in Customer Service or Customer Success
- Experience in university admissions (US & UK as priority) preferred but not required
- Excellent communication skills
- Excellent organization skills
- Professionalism, time and stress management, confidence, positive attitude (patience, empathy), willingness to learn and go the extra mile
- Experience in the Education or professional services sector (e.g., marketing agency, financial services, management consulting, hospitality, etc.) and using CRM (Salesforce) and multiple systems and platforms
Why Work for the company?
- Flexible working environment, empowering you to structure how you work
- Option to work from various locations/remotely around the globe (role dependent)
- Limitless development and exposure - internal promotions/role changes made up 33% of all recruitment last year
- $1,000 training budget per year - we love to level up!
- Psychologist on staff
- Impressive fireside chats and workshops to help the team continuously level up
- Radical Candour is a feedback approach we live by
- We’re a global player with 28 markets (and growing) across the globe!
If you're passionate about education and people and looking for a fast-paced, collaborative environment, and want to work with cutting-edge technology, then we'd love to hear from you!
