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About the Role
As a Sales Enablement Support Manager, you will be the go-to person for sales performance insights. Your role will involve building clear reporting, improving how activity is tracked, and helping leaders make timely decisions. You will collaborate across various functions including IWPB, Commercial, Segments, Product, and network functions, gaining exposure to regional priorities.
The primary focus will be on new to bank (NTB) acquisition, funding, activation, and cross-sell, as well as strengthening the movement of leads through the pipeline.
Success in this role will manifest through the development of dashboards and performance review packs that highlight trends, risks, and opportunities, translating complex data into practical actions. Your contributions will support stronger productivity, better conversion rates, and improved customer outcomes across retail channels.
What You'll Be Doing
- Track and analyze new to bank (NTB) acquisition across all retail channels, recommending initiatives to enhance NTB penetration.
- Monitor NTB funding, activation, and cross-sell, coordinating actions with channels to reduce early attrition and manage inactive accounts.
- Produce regular performance dashboards and management information (MI) regarding sales, performance achievement, and pipeline, identifying trends, risks, and opportunities.
- Create PowerPoint presentations and performance review documentation for channel heads that cover staff productivity, channel performance, and gaps.
- Track kiosk performance metrics including footfall, leads generated, and conversions while evaluating return on investment (ROI).
- Design and implement sales enablement initiatives, including campaigns, sales toolkits, and best practice sharing.
- Oversee lead management and conversion tracking, ensuring adherence to service level agreements (SLA) across lead sources.
- Support the delivery of ad hoc projects aligned with sales performance priorities.
What We're Looking For
- Strong proficiency in Excel and Power BI (or similar analytics tools), including skills in dashboarding, MI, and data analytics.
- Ability to create clear PowerPoint presentations that effectively communicate performance insights and recommended actions.
- A solid understanding of sales structures to shape reporting and insights.
- Experience providing support to Sales Managers regarding queries on MI, incentives, and productivity.
- Proficient in translating performance data into actionable insights through strong analytical, presentation, and storytelling skills.
- Ability to manage planning and organization across multiple workstreams while maintaining attention to detail.
- Proficient use of structured problem-solving techniques to evaluate issues and enhance performance.
- Effective partnership skills to collaborate with stakeholders across teams and functions to achieve desired outcomes.
Turning Insight into Performance
If you want your work to shape how sales teams prioritize their activity and improve outcomes, this role offers significant visibility and impact. You will create reporting that leaders depend on, strengthen the conversion of leads, and enhance the effectiveness of campaigns and channels. Collaborating across a wide stakeholder group, you will gain exposure to regional priorities and performance discussions. Join us to help build insights that keep teams focused on what matters most for customers and the business.
