About the Role
This role involves managing and developing relationships with customers and channel partners while delivering optimal solutions that meet their needs. The position requires a strong understanding of customer requirements, industry trends, and the full range of the company's products and technologies. The ideal candidate will collaborate effectively with various teams, maintain sales goals, and ensure customer satisfaction through effective communication and support.
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Essential Duties and Responsibilities
- Manage and develop relationships with the company's customers and channel partners.
- Understand the true requirements and objectives of customers. Determine, communicate, and deliver the optimal solution that best meets their needs.
- Build and maintain knowledge of all the company's products and teach customers about the company's technology and innovation.
- Develop, maintain, and deliver upon quarterly orders forecasts and sales goals.
- Collect, analyze, and report industry, competitor, and customer trends to the greater organization.
- Work collaboratively to understand and drive the resolution of customer feedback and product issues.
- Liaise between customers, contracts & risk, and accounts receivable to facilitate commercial relationships.
- Utilize business tools to maintain customer relationship information, opportunity tracking, and sales activities.
- Follow and apply the company's Values, Principles of Operation, and World-Class Manufacturing principles.
- Understand, Create, and Simplify.
- Other duties as assigned.
Required Qualifications
- B.S. in Electrical Engineering or related engineering discipline (to qualify for Engineer title) or equivalent combination of education and/or work experience in technical sales (to qualify for Professional title).
(In Canada: Qualifies for Professional title if no P.E. license)
- 3 or more years of experience in an electrical engineering or technical sales environment.
- Demonstrated success working in a customer-facing role.
- Ability to travel.
- Effective and engaging communication skills.
- Ability to learn new skills and assume new responsibilities.
- Ability to work cooperatively in a team environment.
- Fluent in local language and business practices.
- Background check results satisfactory to the company.
- Negative drug test result(s).
Preferred Qualifications
- Experience using the company's products.
- Utility and Industrial industry experience.
