About the Job
The company is seeking an experienced Sales Engineer to join our team in Dubai! The successful candidate will be responsible for providing technical leadership and guidance to our clients in the MENA region, throughout the entire sales lifecycle. As a Sales Engineer, you are responsible for technical ownership of client relationships from initial contact in the sales cycle through the solutioning, integration, and go-live stages of the customer journey. The ability to solve business and technical requirements through the application of the company's products and solutions is core to the success of the position. Along the way, you'll collaborate closely with various in-house talents across Technology and Business to position our capabilities, products, services, and solutions effectively with prospects.
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What you will do:
- Upfront qualifications of merchants' technical needs
- Work with Sales to provide product/business/tech knowledge in support of pre-sales activities
- Prepare and lead technical/commercial workshops
- Provide inputs for proposals and large and complex RFP and RFI responses
- Improve solution design, documentation, and realization of custom merchant solutions
- Improve communication with merchants on a technical level during the sales process
- Translate product, business, and technical requirements into solutions
- Act as the primary technical subject matter expert, supporting the Sales team through all pre-sales phases
- Design, prepare, and lead technical and commercial workshops for prospective merchants
- Provide critical technical and solution design inputs for high-value proposals and RFP/RFI responses
- Drive the improvement of solution design quality and documentation for complex solutions
- Expertly translate requirements into concrete, viable, and efficient solution designs
- Maintain deep industry expertise to design best-in-class, bespoke solutions
Qualifications
- 8+ years experience as a Sales Engineer / Solutions Architect or Pre-Sales Consultant
- Experience working in a technical client-facing role
- Familiar with API based integration methods, associated best practices, and related tools/frameworks
- Experience with at least one common front-end (pure JavaScript, React, Angular, etc) and back-end (Java, .NET, Python, Node, etc) technology
- Commercially-minded
- Exceptional written and verbal communication skills
- Highly organized and able to prioritize shifting workloads and responsibilities effectively
- Able to thrive in a fast-paced environment
- Ability to translate technical jargon into business speak
- Previous exposure to RFI/RFP
- Very well-versed in payments; should understand the technicalities inside and out (ideally this should be a bonus requirement not a needed one)
- In-depth payments industry exposure with an understanding of the related rules and regulations and payments schemes
