About
Supporting the sales team by providing business and technical knowledge of payment acceptance processes and associated products and services for Visa Acceptance Solutions Product Pillars (including Digital Accept, In-person Accept, Payment Processing, Transaction Management & Optimization, Fraud Management, Risk Management, and Post Transaction Management). The scope of the role pertains to working and servicing the CEMEA region - supporting new and existing install base clients, for a single instance or combination of Visa Acceptance Solutions core products and services, including, but not limited to: Payment Acceptance, Payment Security, Fraud & Risk Services.
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Principal Responsibilities
- Develop in-depth knowledge of Visa Acceptance Solutions products through research and testing to function as subject matter expert with prospective customers through self-enabled product & services learning, through technical testing & investigative exercises. The broader Value-Added Services team and line manager will support you.
- Maintain accurate, up-to-date product and services knowledge through knowledge sharing via global teams and working collaboratively with product teams across Visa Acceptance Solutions.
- Provide technical pre-sales support by accompanying the CEMEA sales team to meetings with large and complex prospects, which typically involves giving presentations, product demonstrations, and utilizing whiteboard sessions focused on maintaining a sales-oriented approach to solutioning the client's requirements.
- Deliver client-focused, technical consultancy engagements to agree on solution design and validate that the proposed solution can be implemented and will meet the client requirements.
- Support the handover to Implementation Specialists to ensure efficient implementation.
- Engage, support, and collaborate with prospective clients across various verticals: Retail, Travel, Digital, Financial, Government & Gaming.
- Provide proposal support to the CEMEA sales team, focusing on the technical sections of RFI and RFP documents.
- Write & develop small internal computer applications to provide proof-of-concept ideas, evaluate Visa Acceptance Solutions products, and troubleshoot client issues.
- Produce clear and precise documentation for clients based on business and functional requirements to support successful implementation of the solution.
- Ability to work independently on customer sites with minimal supervision around the CEMEA region.
This is a hybrid position. Expectation of office days will be confirmed by your Hiring Manager.
Requirements
- 10+ years of demonstrable experience in the Payment Acceptance industry.
- 5+ years of demonstrable experience working as a sales engineer in a technical and commercial environment.
- Experience providing ongoing support to large, complex clients over prolonged periods.
- Proven impact of cross-functional collaboration between technical, commercial, service delivery, and support teams.
- Working knowledge of programming & scripting skills (JavaScript, Java, PHP, C++/.NET, HTML, etc.).
- Experience communicating technical concepts clearly to technical and non-technical audiences.
- Strong customer focus and attention to detail.
- Excellent communication and negotiation skills.
- Must speak Arabic.
Preferred Qualifications
- Bachelor’s degree in computer science, Engineering, Information Technology, or equivalent.
- Demonstrable years of dedicated pre-sales, service delivery, or consultancy experience for multi-national engagements.
- Ability to speak French is preferred.
