About the Role
This position is exclusively for Saudi Nationals and involves sales responsibilities aimed at promoting the company's diverse product range to designated customers. The role requires building strong professional relationships with clients, managing sales processes, and adhering to company policies. The candidate will be responsible for expanding the customer base, handling complaints, and contributing to overall sales objectives.
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Key Responsibilities
Duties include but are not limited to:
- Sell the widest range of company's products for assigned customers based on group channel guidelines.
- Provide feedback on any competition activity within the sales area and submit suggestions for retaliation if needed.
- Prepare special order requests (Prices, Designs, approvals, Orders, MOQs) and take concerned approvals from both Customer and Company.
- Ensure full quantity production for customer orders without leaving excess stock in the warehouse unless approved by Sales Management.
- Collect invoices according to the company's aging policy.
- Prepare all necessary documents for call cycle market visits or business reviews before going to the market.
- Maintain professional business relationships with customers.
- Revisit lost customers and check for opportunities to regain business if previous hindrances have been resolved.
- Open new accounts on JDE or CRM and ensure all required valid documentation (VAT, CR, National Address, CIS, etc.) is in place.
- Transfer maximum number of accounts to the ECOM online platform, train customers on utilizing the company's platform, and monitor performance to prevent losing customer sales volume.
- Detect and register new potential customers in the area based on CRM.
- Sell all potential customers with the appropriate combination of product lines to close gaps.
- Handle customer complaints and report them to the sales team leader.
- Prepare QRAs for customers on JDE or ECOM and discuss them with the team leader.
- Enter customer orders into the JDE system and ensure compliance with standards regarding CDs, CLs, or prices.
- Submit daily collections for the distributor or accountant.
- Issue returns for quality issue products or incorrect orders and obtain necessary approvals.
- Report any customer problems or objections to the team leader that could not be resolved.
- Review customer collectibles on a monthly basis with the team leader and conduct necessary SAFs, matchings, or write-offs.
- Conduct balance confirmations three times per year and obtain customer signatures/stamps; work on reconciliation with accounts.
- Conduct trials for new developed products at certain customers in the area and report factual findings.
- Comply fully with the company's code of conduct and company instructions.
Required Qualifications & Competencies
- Minimum High School degree.
- Acceptable level of English.
- Basic computer literacy.
- A minimum of 1 to 2 years’ experience in a similar or related field.
