About the Role
This position focuses on achieving sales targets in both profit and volume within the Refinish Paints business. The role involves developing long-term relationships with key accounts such as premium Body Shops, Garages, and Government Workshops, ensuring customer satisfaction while fostering growth opportunities within the territory. Strong emphasis will be placed on strategy development, customer advocacy, and collaboration with internal teams to provide technical support.
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Key Accountabilities:
- Direct efforts to achieve agreed sales targets profit and volume wise.
- Devise strategies for developing sales with premium Body Shops/Garages and Government Workshops.
- Develop strong, long-term business relationships with key territory accounts by evaluating customer business needs and correlating them with market opportunities.
- Build and maintain relationships with existing and prospective customers.
- Function as customer advocate and primary sales contact by following up from initial contact through to negotiation and closing of deals.
- Maintain an accurate and detailed database for all customers, past and present.
- Implement best practices and analyze business to identify strengths and areas for development.
- Strictly implement the credit policy while achieving budgeted sales and debtor collections for optimal results and profitability.
- Monitor market trends and competitor offers to retain existing accounts.
- Handle customer complaints, ensuring outstanding service for every customer.
- Identify and act upon opportunities for business growth.
- Provide direct technical service support to help develop business with customers.
- Ensure compliance with all organizational standards.
- Coordinate with the PPG team on training and supplies.
- Undertake any relevant ad-hoc duties or special projects as assigned by management.
Knowledge, Skills, and Experience:
- Good knowledge of the Refinish Paints business.
- 3-5 years of industry experience, with at least 3 years in a supervisory capacity.
- Preferably experienced in handling Refinish Paints business in ME/GCC countries.
- Ability to add value to customers' businesses and minimize reliance on price as a competitive factor.
- Effective communication and interpersonal skills.
- Ability to coach and mentor teams and individuals.
- Strong market information and data analytical skills.
- Graduate from a reputable university in a job-related field.
