Sales Executive

About the Role
Join a dynamic hotel environment focused on responsible hospitality as you take on the role of an Account Manager. You will manage a set number of key accounts and actively pursue new business opportunities to meet targeted sales goals. Your efforts will contribute to providing exceptional service, creating memorable experiences for our guests, and fostering a positive workplace atmosphere.

Main Duties:

• Manage a pre-determined number of key accounts/key prospects and other active accounts to ensure maximum production to meet set targets. Maintain valid call objectives and relevant action plans for each key account/key prospect and ensure all follow-up is conducted in a timely manner.
• Prospect new accounts for the hotel and other hotels worldwide, following the sales process to convert them into ‘producing’ accounts.
• Ensure all accounts are updated in Opera. Maintain up-to-date activity and rate information for each account. Handle group and event inquiries and ensure accurate follow-up with the Inspired Meeting team.
• Support the Sales Coordinator in carrying out their roles effectively, including ensuring availability of sales kits.
• Communicate client requirements promptly and accurately to all internal departments, ensuring superior guest service delivery. Provide accurate follow-up and communication to reservations and accounting departments and confirm details with clients.
• Ensure rates sheets are accurate at all times, communicating any obstacles to completing action plans to the Assistant Director of Sales (ADOS) or Director of Sales and Marketing (DOSM).
• Arrange and manage familiarization and educational trips in line with business needs.
• Respond within 24 hours to any group/banqueting requests, checking space/rates in Opera and communicating to the Inspired Meeting Manager for further follow-up.

Other Duties:

• Report for duty punctually wearing the correct uniform and name tag, maintaining a high standard of personal appearance and hygiene while adhering to hotel and department appearance standards.
• Provide friendly, courteous, and professional service at all times.
• Maintain good working relationships with colleagues and all other departments.
• Read and understand the hotel’s Employee Handbook and adhere to the hotel’s rules and regulations, particularly related to Fire, Hygiene, Health, and Safety.
• Comply with local legislation as required.
• Respond to changes in department needs as dictated by the hotel.
• Be flexible and extend job duties to carry out other reasonable responsibilities within the job capability as assigned, including redeployment to alternative areas if required to meet business demands and guest service needs.
• Attend training and meetings as required.

Qualifications

• Bachelor's degree in Hospitality Management, Business Administration, Sales and Marketing, or a related field.
• Minimum of 2–4 years of experience in hotel sales, preferably within a 4- or 5-star hotel environment.
• Proven track record of achieving sales targets and generating new business.
• Strong knowledge of the hospitality industry, corporate accounts, and hotel sales practices.
• Excellent communication, presentation, negotiation, and relationship-building skills.
• Strong business development, networking, and account management capabilities.
• Proficiency in Microsoft Office and familiarity with hotel sales systems or CRM platforms.
• Ability to analyze sales performance, prepare forecasts, and identify revenue opportunities.
• Excellent command of English; additional languages are an advantage.
• Professional appearance, a proactive attitude, and the ability to work independently and as part of a team.

Additional Information
Experience is an asset.

Job Category: Sales & Marketing
Job Type: Permanent
Job Schedule: Full-Time