About the Role
In this position, you will be responsible for addressing guest inquiries and requests while maximizing revenue through effective sales techniques and maintaining guest loyalty. You will facilitate reservations, manage changes, and process cancellations through various communication channels. Promoting the brand image and processing company Rewards points are also key responsibilities of this role. You will assist with general office duties related to Sales & Marketing, providing support to enhance operational efficiency.
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Key Responsibilities
- Contact various departments (Sales, Data Administration, Accounting) to resolve guest issues.
- Utilize sales techniques to maximize revenue and maintain guest loyalty, including up-selling.
- Determine and give complimentary items to guests as tokens of appreciation (e.g., rewards points, show tickets, gift certificates).
- Promote awareness of brand image both internally and externally.
- Process requests for company Rewards points redemption accurately.
- Handle all reservation requests, changes, and cancellations via phone, fax, or mail.
- Enter guest reservation information into appropriate software, particularly for company Rewards.
- Respond to and record all guest calls, requests, questions, or concerns effectively.
- Perform general office tasks to support Sales & Marketing functions (filing, emailing, typing, and faxing).
- Assist management in training and motivating staff while serving as a role model.
- Follow all company policies and procedures to ensure a professional appearance and maintain confidentiality.
- Acknowledge and attend to all guest needs according to company standards, thanking them genuinely for their patronage.
- Communicate clearly and professionally with guests and team members, preparing and reviewing documents accurately.
- Develop and maintain positive working relationships with colleagues; support team initiatives and respond to employee concerns.
- Monitor the performance of others to ensure adherence to quality standards and expectations.
- Perform physical tasks such as moving, lifting, carrying, pushing, or pulling objects up to 10 pounds without assistance.
- Carry out other reasonable job duties as requested by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: Minimum of 2 years in a related field.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Benefits and Opportunities
Working with the company means joining a prestigious portfolio of brands under the company. We are dedicated to being an equal opportunity employer, welcoming all individuals and providing access to opportunities. We celebrate the diverse backgrounds of our associates. With more than 100 award-winning properties worldwide, our team is committed to delivering exceptional luxury service and creating unforgettable guest experiences. In this role, you’ll learn and embody the "Gold Standards" of the company, which guide our commitment to excellence. Join us to be part of a global team where you can thrive, belong, and become your best self.
