About the Role
This position is focused on selling a broad range of products to assigned customers while adhering to group channel guidelines. The role includes maintaining professional relationships with customers, addressing complaints, and ensuring smooth operations through effective use of systems and processes. Additionally, responsibilities include monitoring market activities and collecting payments in line with company policies.
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Responsibilities
Duties include but are not limited to:
- Sell the widest range of products for assigned customers based on group channel guidelines.
- Provide feedback on competitive activity within the sales area and submit suggestions for retaliation if needed.
- Prepare special order requests (Prices, Designs, approvals, Orders, MOQs) and obtain necessary approvals from both customers and the company.
- Prepare Special Order (SPO) in full quantity produced for customers, ensuring no excess stock is left at the warehouse unless approved by Sales Management.
- Collect invoices according to the company’s aging policy.
- Prepare all necessary documents for the call cycle market visits or business reviews before going to market.
- Maintain professional business relations with customers.
- Revisit lost customers to explore opportunities for regaining business once hindering conditions have improved.
- Open new accounts on JDE or CRM while ensuring compliance with required documentation (VAT, CR, National Address, CIS, etc.).
- Transfer maximum accounts to the ECOM online platform, train customers on utilizing the platform, and monitor performance to prevent loss of customer sales volume.
- Detect and register new potential customers in the area based on CRM data.
- Sell all potential customers appropriate combinations of product lines to close sales gaps.
- Handle customer complaints and report them to the sales team leader.
- Prepare Quarterly Review Agreements (QRAs) for customers on JDE or ECOM and discuss them with the Team Leader.
- Enter customer orders into the JDE system while ensuring there are no violations (CDs, CLs, or prices).
- Submit daily collections to the distributor or accountant.
- Issue returns for quality issues or wrong orders and secure approvals from concerned parties.
- Report customer problems or objections to the team leader that could not be resolved independently.
- Review monthly customer collectibles with the Team Leader and conduct required SAFs, matchings, or write-offs.
- Conduct balance confirmations three times per year, obtaining customer signatures/stamps and working on reconciliations with accounts.
- Conduct trials for new developed products at certain customers in the area and report factual findings.
- Comply fully with the company's code of conduct and operational instructions.
Job Dynamics & Interfaces
- Internal: STL, SSTL, Strategic Marketing, CSD, Accounts, Product Management.
- External: Customers.
Required Job Qualifications & Competencies
- Education & Experience
- Minimum High School degree.
- Acceptable level of English proficiency.
- Acceptable computer literacy.
- A minimum of 1 to 2 years’ experience in a similar or related field.
