About the Role
This position involves performing general office duties to support Sales & Marketing activities, including filing, sending emails, typing, faxing, and copying. The role entails preparing sales-related documents throughout the sales process, such as proposals, contracts, or banquet event orders. A key aspect is promoting awareness of the brand image both internally and externally, as well as gathering materials and assembling information packages, including brochures and promotional materials. You will apply sales techniques that maximize revenue while maintaining guest loyalty. Additional responsibilities include entering, retrieving, reconciling, and verifying information within the software used for sales. You'll also handle guest inquiries regarding property facilities and services, serving as a point of contact for clients through phone and email communication.
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Key Responsibilities
- Perform general office duties including filing, email correspondence, typing, faxing, and copying.
- Prepare sales-related documents such as proposals and contracts.
- Promote brand awareness internally and externally.
- Gather materials and assemble information packages.
- Utilize sales techniques that maximize revenue while retaining guest loyalty.
- Enter, retrieve, reconcile, and verify information in sales software.
- Answer guest questions about property services (hours of operation, rates, packages, promotions, etc.).
- Serve as the main point of contact for clients, responding to inquiries via phone and email.
- Follow company policies and procedures, ensuring a clean and professional appearance.
- Maintain confidentiality of proprietary information and protect company assets.
- Welcome and acknowledge all guests; anticipate and address service needs.
- Communicate effectively using clear and professional language.
- Develop and maintain positive working relationships with colleagues.
- Move and handle objects not exceeding 10 pounds without assistance.
- Perform other reasonable job duties as assigned by Supervisors.
Preferred Qualifications
- Education: High school diploma or G.E.D. equivalent.
- Related Work Experience: At least 1 year of related work experience.
- Supervisory Experience: No supervisory experience required.
- License or Certification: None required.
Environment
We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunities. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability and veteran status.
Join a portfolio of brands with a commitment to delivering rare and special luxury service worldwide. As part of our team, you will exemplify our Gold Standards and contribute to creating exceptional experiences that leave a lasting impression on our guests.
