About the role
A Sales Manager – Corporate plays a key role in driving commercial success by developing key market segments, cultivating new customer relationships, and strengthening existing partnerships with assigned accounts. This role contributes to revenue growth across Rooms, Meetings & Events, Food & Drinks, and other hotel offerings while delivering exceptional service that reflects the commitment to luxury and excellence.
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Responsibilities
As a Sales Manager, you are responsible for driving business growth by proactively generating revenue through direct sales activities, including marketing initiatives, telemarketing, direct mail campaigns, client appointments, and hotel tours. You will develop and implement strategic action plans designed to deliver measurable and incremental revenue growth across the hotel portfolio. This role involves identifying performance gaps and opportunities, recommending effective tools, and delivering targeted sales training to enhance the overall effectiveness of the sales team. Specific tasks include:
- Manage the Corporate and Group segments.
- Develop a clear understanding of the hotel's business strategies, set goals, and determine action plans to achieve those goals.
- Update action plans and financial objectives quarterly.
- Identify new accounts and business opportunities to increase sales.
- Represent the hotel at various events and exhibitions.
- Conduct daily sales calls, arrange site inspections, and host client entertainment for the hotel's corporate clients.
- Provide the highest level of customer service at all times.
- Participate in sales calls with members of the sales team to acquire new business and close business opportunities.
- Work closely with the Revenue team to ensure proposed rate negotiations meet the hotel's financial objectives.
- Develop strong relationships with the Front Office team to ensure alignment and achievement of shared goals.
- Accompany the sales team on client visits to support account development and assess sales effectiveness and performance.
- Assess additional training needs based on data gathered and interactions with the sales team during property visits.
- Attend all departmental and hotel meetings as required.
- Target key accounts with strong business potential for the hotel.
- Build and strengthen relationships with existing and prospective customers to generate future bookings through sales calls, client entertainment, familiarisation (FAM) trips, trade shows, and other sales activities.
- Develop relationships within the local community to strengthen and expand the customer base.
- Manage and develop relationships with key internal and external stakeholders.
- Acquire and develop new business accounts and prepare sales proposals for clients.
- Follow up on all business leads within the established 24-hour response timeline.
Qualifications
To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
- Previous experience in a luxury hotel in the UAE with strong knowledge of the corporate segment.
- Proven success in a Sales Manager role, with a consistent track record of achieving targets and closing high-value deals.
- Commitment to delivering exceptional customer service with genuine care and attention to detail.
- Positive attitude, strong interpersonal and communication skills.
- Excellent personal presentation and grooming standards.
- Strong organizational skills with the ability to work independently and under pressure.
- Flexibility to adapt to changing business needs and priorities.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
- Masters Degree in Hospitality Management.
- Strong leadership skills.
- Ability to budget and forecast.
- Familiarity with the company's systems and global sales processes is a plus.
- Passion for hospitality, sales excellence, and exceeding guest expectations.
- Multilingual capabilities will be considered an asset.
What will it be like to work here?
This environment provides guests with exceptional surroundings and personalized attention through True Waldorf Service that creates a singular experience. If you understand the value of personalized attention and know how to treat even the most extraordinarily different experiences with the same rich level of customer service, you may just be the person we are looking for!
Join an Award-Winning Workplace Culture
As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality. Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With a suite of world-class brands and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel. Whether you’re starting your career or exploring something new, support is provided every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
