About the Role
The position is accountable for proactively soliciting and handling sales opportunities. It ensures business is turned over properly and in a timely fashion for effective service delivery. The role assists in leading all day-to-day activities related to sales, focusing on building long-term, value-based customer relationships that enable the achievement of sales objectives. The individual is responsible for achieving personal sales goals.
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Candidate Profile
Education and Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in sales and marketing or related professional area.
OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in sales and marketing or related professional area.
Core Work Activities
Building Successful Relationships that Generate Sales Opportunities
- Works collaboratively with off-property sales channels to ensure sales efforts are coordinated, complementary, and not duplicative.
- Builds and strengthens relationships with existing and new customers to enable future bookings through activities like sales calls, entertainment, FAM trips, trade shows, etc.
- Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete, and effective turnover to Event Management.
Managing Sales Activities
- Participates in sales calls with members of the sales team to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
- Identifies new business opportunities to achieve personal and location revenue goals.
- Understands the overall market - competitors’ strengths and weaknesses, economic trends, supply and demand, etc., and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and location needs.
- Gains understanding of the location’s primary target customer and service expectations to offer better business solutions.
Providing Exceptional Customer Service
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services customers to grow share of the account.
- Executes and supports the company’s customer service standards.
- Provides excellent customer service consistent with the company's daily service basics.
- Sets a positive example for guest relations.
- Interacts with guests to obtain feedback on product quality and service levels.
We are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates.
The company strives to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with the company, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. You will find a work experience unlike any other, where you'll be part of a community and enjoy camaraderie with a diverse group of co-workers. The company creates opportunities for training, development, recognition, and a place where you can pursue your passions in a luxury environment focused on holistic well-being. Treating guests exceptionally starts with how we take care of our associates. That's The JW Treatment.
