Sales Manager, Europe - Leisure

About the Role
We invite you to join the world of luxury hospitality at the company as we are currently looking for a Sales Manager, Europe – Leisure. This role reports to the Assistant Director of Sales/Director of Sales and is responsible for managing and developing leisure accounts across European markets. Responsibilities include monitoring production, analyzing market trends, identifying new business opportunities, and implementing targeted sales strategies to drive revenue growth and increase market share. You will build and maintain strong, long-term relationships with key leisure accounts, tour operators, travel agencies, wholesalers, and strategic partners across Europe to support account development, strengthen client engagement, and maximize business conversion. A proactive, commercially minded, relationship-focused professional is required to identify new opportunities, nurture existing accounts, and develop effective sales strategies maximizing revenue.

Through strong market knowledge, strategic planning, and a commitment to excellence, the Sales Manager will contribute to the continued success of the company while upholding the exceptional service standards and elegance that define the experience.

KEY ROLES & RESPONSIBILITIES

FINANCIAL:

• To assist during the preparation of the yearly revenue & expense budget.
• To actively contribute to the Department’s financial and administrative activities to ensure that yearly revenue budgets are surpassed.

ADMINISTRATIVE:

• To prepare and submit relevant administration tasks in a timely and accurate manner such as sales call schedules, sales call reports, and monthly reports to the DOS.
• To participate in preparing the sales action plans, attend sales meetings, and develop new ideas such as special packages and programs, promotional activities undertaken by the sales department, F&B, spa, and other hotel revenue centres.
• To work closely with the sales team in the preparation of personal sales goals on a monthly, quarterly and annual basis and to complete a report and analysis at the end of each month.

OPERATIONAL:

• To respond to all inquiries within 24 hours.
• To set up appointments and make personal sales calls, telemarketing, and site inspections to all existing and potential accounts.
• To entertain decision makers of accounts in the F&B outlets of the hotel and participate in promotional activities with them.
• To follow up on lost business and bring information about them to the knowledge of the department superior.
• To negotiate with all customers and send out offers/contracts regarding individual and group business.
• To contribute to following the conversion ratio of the Group Department.
• To be aware of all market trends and share it with the team so that a collective action can be implemented.
• To plan and arrange business trips to expand market awareness of the brand in key source markets.
• To attend international fairs, roadshows, and maintain and build strong relations during these events.
• To consistently interact with key clients focusing on high-profile guests.
• To maintain an efficient customer database system (OPERA), which is essential in generating sales activities report.
• To update customers with the latest developments in the hotel and inform hotel management of all changes in the customer profile.
• To seek out and target new customers, new sales opportunities, and initiate action plans to secure new business for the Hotel.
• To assist the Credit Department in following up on all outstanding balances of accounts in a timely manner.
• To be prepared for weekly Sales and Revenue meetings.
• To build and maintain good relations with all Regional and Global Sales Offices.
• To be aware of all fire, health, safety, emergency, and security procedures in the hotel.
• To keep the DOS and DOSM promptly and fully informed of all problems or concerns so that corrective action can be taken on time.
• To adhere to the Department and Hotel’s standard operating procedures (SOPs).
• To ensure strict confidentiality of information in the Department and Hotel.
• To carry out duties, projects and other assignments as required by DOS.

Qualifications

• Minimum 3 years’ experience in a sales position, preferably at an international 5-star hotel.
• Degree/Diploma in Hotel Management / Business Administration.
• Strong knowledge of Opera & Microsoft Office.
• Understands the local culture and has worked in the region.
• Fluency in German and/or French written & spoken is required.
• Fluency in English and other languages, written and spoken, is preferred.

PERSONAL ATTRIBUTES

• Good understanding of luxury market.
• Good understanding of all hotel departments.
• Professional sales and presentation skills.
• Must have strong interpersonal skills with attention to details.
• Strong written and verbal communication skills.
• A team player with a positive attitude.
• Strategic thinking combined with the ability to move strategy to action.
• Problem-solving skills.
• Managerial / Leadership skills.
• Self-motivated, creative, and confident, with a highly energetic personality.
• Creative, independent, and manages stress gracefully.
• Ability to meet deadlines consistently.
• Proactive and taking initiative.
• Must be organized and ability to work and follow systems and procedures.
• Must be adaptable to change of strategy, ideas, systems, etc.
• Must be guest service oriented.
• Proficiency in organizational planning with the ability to multi-task.

AND ABOVE ALL

• Embrace the brand promise and luxury in your role and in all your interactions.
• Foster an inclusive environment where every individual feels valued and respected.

Additional Information
Employee Benefits:
Join our team and enjoy a range of exclusive colleague perks, including complimentary upgrades, extended stays, discounted stays across properties, special dining and wellness discounts, and added luxuries to enhance your experience. We believe in taking care of our team, ensuring that your hard work is rewarded with exceptional benefits.

Our Values

• Respect: We value the needs, ideas, and individuality of others. We treat everyone with fairness and dignity.
• Excellence: We make genuine connections, and we cherish every opportunity to make the people around us feel special.
• Belonging: We celebrate our differences. We support each other and we always stand together.
• Empowerment: We have the authority to take initiative and anticipate moments that create unforgettable experiences.
• Integrity: We build trust through mutual respect and being authentic.

Diversity & Inclusion
We are committed to creating an inclusive environment where diverse talent thrives. We welcome candidates from all backgrounds to join our team.

At the company, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.