Sales Manager - GCC / GOVERNMENT & DIPLOMATIC

About the Role
In this role, you will assist in leading the property’s segmented sales effort which includes group, transient, association, and corporate sales. Your primary focus will be on implementing sales strategies that align with segment revenue objectives, achieving property revenue goals, and enhancing guest and employee satisfaction. You will conduct day-to-day activities related to sales with an emphasis on building long-term, value-based customer relationships to meet property sales objectives and achieve personal booking targets.

Candidate Profile
Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years of experience in sales and marketing or a related professional area.
  OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; 1 year of experience in sales and marketing or a related professional area.

Core Work Activities
Developing & Executing Sales Strategies

• Collaborate with the sales leader to ensure a comprehensive understanding and effective implementation of the sales strategy for the segment.
• Assist in the development and execution of an aggressive solicitation program aimed at increasing business.
• Work with the management team to create and implement a sales plan that addresses revenue, customer needs, and market trends.
• Contribute to the development and implementation of promotional activities, both internally and externally.

Maximizing Revenue

• Provide assertive leadership to ensure maximum revenue potential, setting a personal example with booking goals.
• Recommend booking goals for sales team members to optimize performance.

Managing Sales Activities

• Approve space release for catering to maximize revenue effectively in the absence of a Business Evaluation Manager.
• Participate in sales calls with team members to acquire new business opportunities and finalize sales.
• Support the operational aspects of booked business, including generating proposals, writing contracts, and maintaining customer correspondence.

Analyzing & Reporting on Sales and Financial Data

• Analyze market data using sales systems to implement strategies that meet the property’s financial goals.
• Assist Revenue Management in producing accurate six-period projections.
• Review sales and catering guest satisfaction results to identify improvement areas.

Ensuring Exceptional Customer Service

• Lead by example in guest hospitality and model exemplary customer service to create a positive guest relations atmosphere.
• Interact with guests to gather feedback on product quality and service levels and to improve overall satisfaction.
• Meet with guests during pre- and post-convention meetings to evaluate satisfaction with products and services.
• Empower employees to consistently provide excellent customer service and observe employee service behaviors, providing feedback for improvement.
• Incorporate guest satisfaction metrics into departmental meetings for continuous improvement.
• Ensure there is an effective customer recognition program throughout Sales.
• Support the company’s Customer Service Standards and Brand Standards.

Building Successful Relationships

• Develop and maintain relationships with key stakeholders, both internal and external, and work collaboratively with off-property sales channels to meet property objectives.
• Partner with Human Resources, Engineering, and Loss Prevention to ensure compliance with regulations.
• Attend customer events, trade shows, and sales missions to foster relationships with customers and GSO Managers.

Management Competencies
Leadership

• Adaptability: Adapts to changes and communicates their impact effectively.
• Communication: Engages others with clear communication and active listening.
• Problem Solving and Decision Making: Breaks down complex issues and collaborates in decision-making.
• Professional Demeanor: Displays confidence, respect, and good impression of the company.

Managing Execution

• Building and Contributing to Teams: Leads and collaborates to achieve team goals.
• Driving for Results: Sets high performance standards and takes responsibility for achieving results.
• Planning and Organizing: Prioritizes work effectively to accomplish objectives.

Building Relationships

• Coworker Relationships: Fosters open and trusting relationships to meet organizational goals.
• Customer Relationships: Understands customer needs and maintains consistent service standards.
• Global Mindset: Supports diverse perspectives and encourages contributions from all employees.

Generating Talent and Organizational Capability

• Organizational Capability: Adapts team structures to support organizational goals.
• Talent Management: Guides individuals to strengthen their skills and achieve objectives.

Learning and Applying Professional Expertise

• Applied Learning: Seizes learning opportunities to enhance performance.
• Business Acumen: Utilizes business information to drive operations and innovate solutions.
• Technical Acumen: Applies professional skills specific to sales management and operations.

We are dedicated to being an equal opportunity employer, welcoming all and providing equal access to opportunities. We value diverse backgrounds and experiences, as they contribute to our strength as an organization. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any basis protected by applicable law.