About the Role
This role grows the government and free-zone business for the organization. It involves winning new federal, emirate-level, and free-zone entities while maintaining and expanding relationships with the government accounts already served. Government accounts represent the largest and most strategic segment, making it essential to protect these relationships as well as to add new ones.
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The Account Manager serves as the client's main point of contact, ensuring a comprehensive understanding of payment collection processes for each entity. Responsibilities include proposing appropriate solutions, managing the client journey from the initial meeting through to implementation and ongoing growth.
Key Responsibilities
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New Business Acquisition
- Build and work a pipeline of federal entities, Dubai Government departments, government entities in other emirates, and free-zone authorities.
- Win new mandates for payment collection services, including payment gateway, POS, Pay by Link, wallet, direct debit, and refunds/disbursements.
- Drive onboarding of government entities onto the platform in line with commitments.
- Offer free-zone authorities solutions for their collections along with the SME bundle (Business-in-a-Box) for registered companies.
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Existing Account Management
- Own the relationship with assigned government accounts, ensuring zero loss of key accounts.
- Grow each account by adding payment methods, services, channels, and increasing the volume of collections to the platform.
- Conduct regular account reviews covering volumes, performance, issues, and upcoming needs.
- Act as the escalation point for client issues, collaborating with Operations and Support until resolution.
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Solutions, Proposals, and Tenders
- Understand each entity's collection process, systems, and regulations, designing appropriate solutions with the Manager – Acquiring Business and Product.
- Prepare proposals, presentations, and commercial offers, ensuring pricing is aligned with approved rate cards.
- Lead responses to government tenders and RFPs.
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Implementation and Go-Live
- Coordinate onboarding and integration with the client's IT team and technical/operations teams.
- Track projects to ensure they go live as planned, enabling transaction commencement.
- Follow up post-launch on adoption rates, payment success metrics, and client satisfaction.
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Market Intelligence and Reporting
- Track government digital payment initiatives, new entities, and regulatory changes.
- Share competitor activity and client feedback with the Manager – Acquiring Business and Business Intelligence.
- Maintain up-to-date CRM records, reporting pipeline status, wins, and account health monthly.
Education
- Bachelor’s degree in Business, Finance, IT, Engineering, or a related field.
Experience
- 5–8 years in sales, business development, or account management specifically with government clients.
- Preferred experience in payments, banking, fintech, or government technology services.
- Proven track record of winning and growing government accounts in the UAE.
- Experience with government procurement, tenders, and vendor registration.
- Existing relationships with federal, Dubai, or Abu Dhabi government entities or free zones are advantageous.
Technical and Payments Knowledge
- Understanding of how government entities collect fees and payments through online services, service centers, kiosks, and smart channels.
- Familiarity with payment products: payment gateway, POS, Pay by Link, wallets, direct debit, and refunds.
- Awareness of card and wallet payments, settlement, and reconciliation processes.
- Knowledge of UAE digital government programs and payment platforms.
Skills
- Ability to build trust with senior government stakeholders; professional and well-presented.
- Strong communication and presentation skills in both Arabic and English, including formal written Arabic.
- Persistence and organizational skills in managing long government sales cycles.
- Capacity for commercial judgment, balancing client needs with organizational margins.
- Collaborative approach when working with technical, operations, and product teams to deliver for clients.
