Sales Manager

About the Role
This position is accountable for proactively soliciting and handling sales opportunities. The role ensures that business is turned over properly and in a timely fashion for effective service delivery. It assists in leading all day-to-day activities related to sales, focusing on building long-term, value-based customer relationships that enable achievement of sales objectives. Achieving personal sales goals is a key responsibility of this position.

Candidate Profile
Education and Experience

• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; 3 years' experience in the sales and marketing or related professional area.
  OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or a related major; 1 year experience in the sales and marketing or related professional area.

Core Work Activities
Building Successful Relationships that Generate Sales Opportunities

• Works collaboratively with off-property sales channels to ensure coordinated, complementary sales efforts.
• Builds and strengthens relationships with existing and new customers to enable future bookings through sales calls, entertainment, FAM trips, trade shows, etc.
• Develops relationships within the community to strengthen and expand the customer base for sales opportunities.
• Manages and develops relationships with key internal and external stakeholders.
• Provides accurate, complete, and effective turnover to Event Management.

Managing Sales Activities

• Participates in sales calls with members of the sales team to acquire new business and/or close on business.
• Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).

Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue

• Identifies new business to achieve personal and location revenue goals.
• Understands the overall market, including competitors’ strengths and weaknesses, economic trends, supply and demand, and knows how to sell against them.
• Closes the best opportunities for the location based on market conditions and needs.
• Gains understanding of the location’s primary target customer and service expectations, serving the customer by understanding their business issues and concerns to offer better business solutions.

Providing Exceptional Customer Service

• Supports the company's service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
• Services customers to grow share of the account.
• Executes and supports the company's customer service standards.
• Provides excellent customer service consistent with the daily service basics of the company.
• Sets a positive example for guest relations.
• Interacts with guests to obtain feedback on product quality and service levels.

At Element, we believe that travelers deserve more than a place to stay. They need a place to thrive, where they can start every day feeling fresh, focused, and alive. Whether they’re stopping by for a few days or settling in for a few weeks, time away from home shouldn’t mean time away from life. Our travelers recognize and appreciate our approachable, multidimensional staff, who are energized by helping guests find their balance at Element.

If you’re an active optimist who doesn’t second guess connecting with like-minded guests and creating a warm, comforting space for yourself and those around you, we invite you to explore career opportunities with Element. In joining Element, you join a portfolio of brands with the company. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.