About the Role
This role owns the real estate business focusing on acquiring, wallet, and card issuance. The position is responsible for protecting and growing the existing base of real estate-related payments processed, and extending these services to developers, brokers, property managers, owners associations, trustees, tenants, and owners involved in property transactions. The overarching aim is to establish the platform as a leading payment and money-movement solution for the UAE real estate sector, covering all aspects from initial booking deposits and registration fees to rent, service charges, and the cards and wallets utilized by developers, property managers, and residents daily.
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Key Responsibilities
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Existing Accounts
- Own the relationship with existing accounts, protecting and growing real estate payment volumes.
- Conduct regular account reviews to assess volumes, payment success rates, issues, and new services.
- Increase the share of real estate payments made digitally and through the wallet.
- Serve as the escalation point for client issues, coordinating with Operations and Support until resolution.
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New Business: Acquiring and Payments
- Develop and manage a pipeline of developers, brokers, property management companies, owners associations, trustees, and holiday home operators.
- Sell DLD-connected payment solutions, including payment gateway, Pay by Link, POS, direct debit, and Aani for recurring rent, installments, and service charges.
- Assist clients in transitioning rent and installment collections from post-dated cheques to direct debit and instant payments.
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Solutions, Proposals, and Implementation
- Analyze each client's collection and payment processes to design appropriate combined solutions with the Product and Manager – Acquiring Business.
- Prepare proposals, presentations, and commercial offers, ensuring pricing aligns with approved rate cards.
- Coordinate integration efforts with clients' systems, encompassing property management and ERP systems, from initial setup through to go-live and adoption.
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Market Intelligence and Reporting
- Monitor the real estate market, including DLD initiatives, regulations, and competitor offerings for developers, brokers, and property managers.
- Share findings related to competitor activity and client feedback with the Manager – Acquiring Business and Business Intelligence.
- Maintain CRM updates and provide monthly reports on pipeline, wins, and account health.
Education
- Bachelor’s degree in Business, Finance, IT, Engineering, or a related field.
Experience
- 5–8 years in sales, business development, or account management, particularly with government clients.
- Strong preference for experience in payments, banking, fintech, or government technology services.
- Proven track record of winning and growing government accounts in the UAE.
- Familiarity with government procurement, tenders, and vendor registration processes.
- Existing relationships with federal, Dubai or Abu Dhabi government entities or free zones are advantageous.
Technical and Payments Knowledge
- Understanding of how government entities collect fees and payments: via online services, service centers, kiosks, and smart channels.
- Knowledge of payment products, including payment gateways, POS, Pay by Link, wallets, direct debit, and refunds.
- Awareness of card and wallet payments, including settlement and reconciliation processes.
- Familiarity with UAE digital-government programs and payment platforms.
Skills
- Ability to build trust with senior government stakeholders; professional and well-presented.
- Proficient communicator and presenter in Arabic and English, with formal written Arabic capabilities.
- Persistent and organized approach, capable of navigating long government sales cycles.
- Strong commercial judgment balancing client needs with organizational margins.
- Effective collaboration with technical, operations, and product teams to achieve client objectives.
