About the Role
This role owns the company's real estate business across acquiring, wallet, and card issuance. The role protects and grows the existing base of real estate-related payments processed by the company and extends it to the companies and people involved in every property transaction: developers, brokers, property managers, owners associations, trustees, tenants, and owners.
The aim is to make the company the payment and money-movement platform for the UAE real estate sector: from the first booking deposit and registration fee to rent and service charges, to the cards and wallets that developers, property managers, and residents use every day.
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Key Responsibilities
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Existing Accounts
- Own the company's relationship with existing accounts and protect and grow the real estate payment volumes.
- Hold regular account reviews on volumes, payment success rates, issues, and new services.
- Grow the share of real estate payments made digitally and through the company's wallet.
- Act as the escalation point for client issues, working with Operations and Support until they are resolved.
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New Business: Acquiring and Payments
- Build and work a pipeline of developers, brokers, property management companies, owners associations, trustees, and holiday home operators.
- Sell DLD-connected payment solutions: payment gateway, Pay by Link, POS, direct debit, and Aani for recurring rent, instalments, and service charges.
- Help clients move rent and instalment collections from post-dated cheques to direct debit and instant payments.
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Solutions, Proposals, and Implementation
- Understand each client's collection and payment processes and design the right combined solution with Product and the Manager – Acquiring Business.
- Prepare proposals, presentations, and commercial offers, with pricing approved in line with the company's rate cards.
- Coordinate integration with the client's systems, including property management and ERP systems, through to go-live and adoption.
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Market Intelligence and Reporting
- Track the real estate market, DLD initiatives, regulation, and competitor offers to developers, brokers, and property managers.
- Share competitor activity and client feedback with the Manager – Acquiring Business and Business Intelligence.
- Keep the CRM up to date, and report pipeline, wins, and account health every month.
Education
- Bachelor's degree in Business, Finance, IT, Engineering, or a related field.
Experience
- 5–8 years in sales, business development, or account management with government clients.
- Experience in payments, banking, fintech, or government technology services is strongly preferred.
- Track record of winning and growing government accounts in the UAE.
- Experience with government procurement, tenders, and vendor registration.
- Existing relationships with federal, Dubai, or Abu Dhabi government entities or free zones are a strong advantage.
Technical and Payments Knowledge
- How government entities collect fees and payments: online services, service centres, kiosks, and smart channels.
- Payment products: payment gateway, POS, Pay by Link, wallets, direct debit, and refunds.
- Understanding of card and wallet payments, settlement, and reconciliation.
- Awareness of UAE digital-government programmes and payment platforms.
Skills
- Builds trust with senior government stakeholders; professional and well-presented.
- Strong communicator and presenter in Arabic and English, including formal written Arabic.
- Persistent and organised across long government sales cycles.
- Commercial judgement: balances client needs with the company's margins.
- Works well with technical, operations, and product teams to deliver for the client.
