About the Role
The position is accountable for proactively soliciting and handling sales opportunities. This role ensures that business is turned over properly and in a timely fashion for effective service delivery. It involves leading day-to-day activities related to sales, focusing on building long-term value-based customer relationships that enable the achievement of sales objectives and personal sales goals.
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Candidate Profile
Education and Experience
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 3 years experience in the sales and marketing or related professional area.
- OR
- 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 1 year experience in the sales and marketing or related professional area.
Core Work Activities
Building Successful Relationships that Generate Sales Opportunities
- Works collaboratively with off-property sales channels to ensure that sales efforts are coordinated and complementary.
- Builds and strengthens relationships with existing and new customers to enable future bookings through activities like sales calls, entertainment, FAM trips, and trade shows.
- Develops community relationships to strengthen and expand the customer base for sales opportunities.
- Manages and develops relationships with key internal and external stakeholders.
- Provides accurate, complete, and effective turnover to Event Management.
Managing Sales Activities
- Participates in sales calls with sales team members to acquire new business and/or close on business.
- Executes and supports the operational aspects of business booked (e.g., generating proposals, writing contracts, customer correspondence).
Using Knowledge of Market Trends and Target Customer Information to Maximize Revenue
- Identifies new business opportunities to achieve personal and location revenue goals.
- Understands the overall market, including competitors’ strengths and weaknesses, economic trends, and supply and demand, and knows how to sell against them.
- Closes the best opportunities for the location based on market conditions and needs.
- Gains an understanding of the location’s primary target customer and service expectations to provide better business solutions.
Providing Exceptional Customer Service
- Supports the company’s service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Services customers to grow the share of the account.
- Executes and supports the company’s customer service standards, providing excellent customer service consistent with daily service basics.
- Sets a positive example for guest relations and interacts with guests to gather feedback on product quality and service levels.
At the company, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
The Luxury Collection Hotels & Resorts, with over 120 properties in more than 35 countries, offers authentic experiences that evoke lasting, treasured memories. Our legacy, which began in 1906 under the Italian CIGA brand, serves as a foundation guiding us to exceed the desires of the luxury traveler. Each hotel and resort is a unique expression of its locale, delivering genuine, personalized hospitality. If you appreciate evocative storytelling and cultural heritage, you are invited to join our journey.
