About the Role
Join a hotel that is part of a diverse network, embodying the vision of responsible hospitality. As a member of our team, you will have the opportunity to develop and advance while positively impacting our customers, colleagues, and our planet. We believe in your potential and invite you to become a Heartist®, letting your heart guide you in your pursuits.
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Main Duties:
- Analyze local market trends and competitor activity to identify business leads.
- Implement sales action plans related to market areas.
- Develop customer accounts and travel within the local area to drive business, increasing market/customer share across all revenue streams.
- Negotiate room rates/packages with corporate clients.
- Attend sales events as required.
- Produce accurate and timely reports for the Director of Sales – Corporate, documenting appointments, calls made, and business leads.
- Maintain valid call objectives and action plans for each key account/key prospect, ensuring timely follow-up.
- Proactively prospect new accounts and manage the sales process to convert leads into producing accounts.
- Take personal responsibility to ensure all accounts are properly updated in the system, maximizing system utilization.
- Maintain up-to-date activity and rate information for each account.
- Respond to customer queries promptly and professionally.
- Conduct daily sales calls.
- Understand and manage group and event inquiries, ensuring accurate handover to the Inspired Meeting team.
- Support both the Assistant Sales Manager and Sales Coordinator to execute their roles effectively, ensuring adequate sales kits are available.
- Timely communicate client requirements to all internal departments, ensuring superior guest service delivery.
- Ensure accurate follow-up and communication with reservations and accounting departments, confirming details with clients.
- Maintain accurate property rates sheets at all times.
- Report obstacles to completing action plans to the Director of Sales - Leisure.
- Arrange and manage familiarization/educational trips aligning with business needs.
- Entertain clients and potential clients in hotel outlets to showcase our property.
Other Duties:
- Assist in building an efficient Corporate Sales team, taking an active interest in their welfare and development.
- Maintain good relationships with colleagues and all other departments.
- Report to duty punctually, wearing the correct uniform/attire and nametag.
- Maintain a high standard of personal appearance and hygiene, adhering to hotel standards.
- Provide friendly, courteous, and professional service at all times.
- Ensure that the correct standards and methods of service are maintained as detailed in the Hotel and Department Operations Manual.
- Adhere to the Department's operational budget, controlling costs and ensuring expenditures are approved.
- Familiarize yourself with the hotel's Ambassador Handbook and adhere to rules and regulations, particularly relating to fire, hygiene, health, and safety policies.
- Comply with local legislation relevant to your department and respond to changes dictated by industry, brand, or hotel needs.
- Be flexible and carry out other reasonable duties as assigned, including redeployment if necessary to meet business demands.
- Attend training and meetings as required.
- Assess situations and react accordingly through analysis and perspective.
Qualifications:
- Bachelor’s degree in Hospitality Management, Business Administration, Sales and Marketing, or related field.
- Minimum 3–5 years of experience in hotel sales, preferably in a 4- or 5-star environment.
- Proven track record of achieving sales targets and generating new business.
- Strong knowledge of the hospitality industry, corporate accounts, and hotel sales practices.
- Excellent communication, presentation, negotiation, and relationship-building skills.
- Strong business development, networking, and account management capabilities.
- Proficiency in Microsoft Office and familiarity with hotel sales systems or CRM platforms.
- Ability to analyze sales performance, prepare forecasts, and identify revenue opportunities.
- Excellent command of English; additional languages are an advantage.
- Professional appearance, proactive attitude, and ability to work independently and collaboratively.
Additional Information:
- Experience is an asset.
- Job Category: Sales & Marketing
- Job Type: Permanent
- Job Schedule: Full-Time
