Sales Onboarding Agent

About the Role
This position involves guiding customers through the onboarding process while providing support and educating them about the car buying journey. You will work closely with cross-functional teams to ensure customers receive tailored options that meet their individual needs. Your contributions will play a critical role in improving the overall onboarding experience for customers.

Key Responsibilities

1. Customer Onboarding

• Guide customers through the onboarding process, including account setup, document submission, and understanding their needs/preferences.
• Provide clear instructions for completing any required paperwork or digital forms.

2. Customer Support

• Address customer inquiries related to the car buying process via phone and chat.
• Proactively communicate updates on the status of their application or purchase.

3. Education & Guidance

• Explain the car buying process, financing options, and other related services to customers in a straightforward and approachable manner.
• Offer product and service recommendations based on customer preferences and budget.

4. Data Management

• Accurately record and update customer information in CRM tools or company databases.
• Ensure compliance with all data security and confidentiality standards.

5. Collaboration

• Work closely with sales, finance, and support teams to ensure customers are matched with the right options.
• Provide feedback on improving the onboarding experience.

Requirements

Experience:

• Previous experience in Sales, customer service, onboarding, or a related role (experience in automotive preferred).

Skills:

• Excellent verbal and written communication skills.
• Strong organizational skills with attention to detail.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM tools and basic digital platforms.

Attributes:

• Customer-first mindset with a friendly, approachable attitude.
• Problem-solving skills and the ability to stay calm under pressure.
• Passion for the automotive industry is a plus.
• Language proficiency in Arabic and English.