About the Role:
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The Sales Section Supervisor is responsible for supervising daily retail sales and in-store execution within the assigned territory to achieve approved sales, distribution, and service objectives. This role entails coaching the field team, maintaining relationships with outlets, coordinating stock and collections, and reporting performance to the Retail Section Head, all within approved company policies.
Key Responsibilities:
- Deliver approved sales targets by translating the Section Head's plan into daily and weekly team priorities; monitor sales by outlet and product, identify gaps, and implement corrective actions.
- Supervise field coverage and retail execution, assigning approved routes and visit plans; verify productive calls, product availability, shelf displays, and compliance with prices and merchandising standards.
- Coordinate product availability and collections by following up on orders and deliveries with Supply Chain; monitor out-of-stocks, near-expiry stock, returns, and overdue invoices with Finance. Escalate credit holds and exceptions without approving credit-limit changes.
- Maintain outlet relationships by conducting joint customer visits, resolving routine service issues with internal teams, and escalating unresolved issues or requests outside delegated authority to the Section Head.
- Execute approved promotions; brief the team and outlets, coordinate promotional stock and materials, check implementation, and report results while recommending improvements without committing unapproved discounts or spending.
- Coach and supervise the assigned team through daily briefings and regular field coaching; monitor attendance, productivity, product knowledge, and safe working practices. Recommend development and performance actions to the Section Head in coordination with HR.
- Report performance and market intelligence by submitting accurate sales, stock, collection, and competitor updates; highlight risks, propose actions, and track the closure of agreed actions with the Retail Section Head.
Key Experiences:
- Bachelor's degree in Business, Sales, Marketing, or a related field, or equivalent relevant experience.
- Typically 3-5 years of experience in retail/FMCG sales, including experience in coordinating or supervising a field team.
- Practical experience in outlet coverage, merchandising, customer service, and collections follow-up.
- Working proficiency in English; Arabic is an advantage for local customer interaction.
- Proficiency in Excel and sales reporting/order-management systems.
- Ability to travel across the assigned territory and manage competing field priorities.
