About the Role
We’re looking for an ambitious Account Manager to join our growing commercial team, responsible for managing and growing a portfolio of partners across the Arabic-speaking market. This is a commercial, relationship-led role where you will balance partner experience with revenue growth and retention. Reporting to the Account Manager Team Lead, you will build strong relationships with existing partners, understand their businesses, and identify opportunities to increase adoption and monetisation of the platform.
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Role Details
- Fluency in Arabic and English is mandatory
- Office-based: 5 days/week.
- You’ll be joining a fast-paced environment where performance, autonomy, and continuous improvement are highly valued. We’re looking for someone who is commercially motivated, proactive, and enjoys building relationships while working towards clear targets.
What You’ll Do
- Account Growth: Manage a portfolio of existing partners, overseeing monetisation, retention, and revenue growth across your accounts.
- Upselling & Monetisation: Analyse account performance and identify opportunities to increase product adoption, upsell relevant solutions, and grow monetised revenue.
- Partner Relationships: Develop and maintain strong, long-term relationships with partners through proactive communication, regular video meetings, and an in-depth understanding of their businesses.
- Retention & Engagement: Implement a consistent contact strategy, keeping partners engaged with the platform and proactively identifying opportunities to reduce churn.
- Performance & CRM: Consistently achieve commercial targets while accurately recording account activity, opportunities, and next steps in the CRM.
- Partner Experience: Educate partners on the value of the platform, share relevant insights, and ensure they are maximizing the benefits of the products and services available to them.
What We’re Looking For
- Commercial Account Management: 3 years of experience in a revenue-generating Account Management role, ideally alongside previous SDR or sales experience.
- Commercial Growth: Demonstrable experience managing a large account base and driving revenue growth, upselling, and retention across existing customers.
- SaaS & SMB Experience: Experience working in SaaS, technology, or a similar commercial environment, ideally with SMB customers.
- Communication: Fluent in Arabic and English, with excellent communication, listening, and relationship-building skills.
- Results & Initiative: Commercially motivated, target-driven, and proactive, with the ability to work autonomously and take ownership of your portfolio.
- Organisation & Adaptability: Highly organized with strong time-management skills, comfortable managing multiple accounts in a fast-paced, constantly changing environment.
Your Opportunity at the company
- Own a Portfolio: Take responsibility for a portfolio of partners and have a direct impact on retention, monetisation, and revenue growth.
- Drive Commercial Growth: Identify opportunities to increase product adoption and help businesses derive more value from the platform.
- Build Strong Relationships: Foster trusted relationships with business owners and decision-makers across the Arabic-speaking market.
- Develop Your Commercial Career: Build your skills in Account Management, upselling, retention, and SaaS commercial growth.
- Grow with the Business: Join the company during a period of rapid global expansion, with opportunities for increased responsibility as the business scales.
- Make an Impact: Your contributions will directly affect partner success and the company’s ongoing growth in global markets.
Benefits
- Annual Leave: 30 days of annual leave, plus bank holidays.
- Perks & Discounts: Access to premium wellness products, services, and everyday discounts through Circular Benefits.
Inclusive Workforce
At the company, we are creating a culture where individuals of all backgrounds feel comfortable. We are committed to ensuring that all people feel included and empowered to contribute fully to our vision and goals. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other legally protected characteristic. If you have any accessibility requirements to facilitate your interview process or once you join, please let us know so that we can support you.
