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About the Role
We’re looking for an ambitious Account Manager to join our growing commercial team, responsible for managing and growing a portfolio of partners across the Arabic-speaking market. Reporting to the Account Manager Team Lead, you’ll build strong relationships with existing partners, understand their businesses and identify opportunities to increase adoption and monetisation of the platform. This is a commercial, relationship-led role where you’ll balance partner experience with revenue growth and retention. You’ll use data and account insights to identify opportunities, proactively engage with partners and help them get more value from the platform. You’ll be joining a fast-paced environment where performance, autonomy and continuous improvement are highly valued. We’re looking for someone who is commercially motivated, proactive and enjoys building relationships while working towards clear targets.
Fluency in Arabic and English is mandatory for this role. To foster a collaborative environment centred on in-person interaction and teamwork, this role is 5 days/week in our office.
What You’ll Do
- Account Growth: Manage a portfolio of existing partners, taking ownership of monetisation, retention and revenue growth across your accounts.
- Upselling & Monetisation: Analyse account performance and identify opportunities to increase product adoption, upsell relevant solutions and grow monetised revenue.
- Partner Relationships: Build strong, long-term relationships with partners through proactive communication, regular video meetings and a deep understanding of their businesses.
- Retention & Engagement: Maintain a consistent contact strategy across your portfolio, keeping partners engaged with the platform and proactively identifying opportunities to reduce churn.
- Performance & CRM: Consistently achieve commercial targets while keeping account activity, opportunities and next steps accurately recorded in the CRM.
- Partner Experience: Educate partners on the value of the platform, share relevant insights and ensure they are getting the most from the products and services available to them.
What We’re Looking For
- Commercial Account Management: 3 years of experience in a revenue-generating Account Management role, ideally alongside previous SDR or sales experience.
- Commercial Growth: Demonstrable experience managing a large account base and driving revenue growth, upselling and retention across existing customers.
- SaaS & SMB Experience: Experience working in SaaS, technology or a similar commercial environment, ideally selling to or managing SMB customers.
- Communication: Fluent in Arabic and English, with excellent communication, listening and relationship-building skills.
- Results & Initiative: Commercially motivated, target-driven and proactive, with the ability to work autonomously and take ownership of your portfolio.
- Organisation & Adaptability: Highly organised with strong time-management skills and comfortable managing multiple accounts in a fast-paced, constantly changing environment.
Your Opportunity at the company
- Own a Portfolio: Take responsibility for a portfolio of partners and have a direct impact on retention, monetisation and revenue growth.
- Drive Commercial Growth: Identify opportunities to increase product adoption and help businesses get more value from the platform.
- Build Strong Relationships: Develop trusted relationships with business owners and decision-makers across the Arabic-speaking market.
- Develop Your Commercial Career: Build your skills across Account Management, upselling, retention and SaaS commercial growth.
- Grow with the Business: Join the company during a period of rapid global expansion, with opportunities to take on greater responsibility as the business scales.
- Make an Impact: Your work will directly contribute to partner success and the company’s continued growth across global markets.
Benefits
- Private Healthcare & Wellbeing: Fully covered private health insurance after probation, confidential counselling.
- Annual Leave: 21 days of annual leave, plus bank holidays.
- Pension: 3% employer contribution when you contribute 5%.
- Perks & Discounts: Access to premium wellness products, services and everyday discounts through Circular Benefits.
Inclusive Workforce
At the company, we are creating a culture where individuals of all backgrounds feel comfortable. We want all people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment. We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying. If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.