Sales Supervisor

About the Role
This position involves supervising the sales function for passenger bus transport and Hajj & Umrah transport services, focusing on driving profitable growth through agents, operators, group organizers, and corporate clients. The role encompasses a variety of responsibilities including handling enquiries, preparing quotations, managing negotiations, and confirming bookings while adhering to approved pricing and margin rules. Close collaboration with Operations, Fleet, and Finance is essential to ensure that sold business is both commercially viable and operationally feasible.

Responsibilities

• Develop and execute the sales plan for passenger bus transport and Hajj & Umrah transport services, which includes airport transfers, intercity pilgrim transport, holy sites movements, bus services, staff transportation, fixed-route contracts, shuttles, and seasonal peak requests.
• Manage the sales pipeline, prepare quotations and service proposals according to approved rates and service scope, negotiate within established parameters, and convert opportunities into confirmed bookings.
• Respond to enquiries from Hajj & Umrah agents, group leaders, corporate clients, and internal sales channels, while upselling suitable bus solutions.
• Build and maintain relationships with Hajj & Umrah agents, operators, group organizers, corporate clients, institutions, and other contracted transport customers.
• Lead negotiations, renewals, and contract discussions for assigned accounts in coordination with Operations and Finance to ensure pricing discipline and practical delivery commitments.
• Review routes, headcount assumptions, operating windows, pickup/drop-off patterns, vehicle requirements, and service scope before proposal submissions to ensure feasibility.
• Coordinate the transition of new and renewed business by ensuring accurate translation of client requirements into operational instructions, commercial documents, and billing instructions.
• Monitor account profitability, exceptions in rates, discounts, claims, complaints, repeat business, receivable status, and renewal calendars, taking early corrective action when risks arise.
• Analyze lost business and client feedback while tracking market trends, competitor activity, client expansion opportunities, and demand changes that can impact pricing, retention, or new business acquisition.
• Support strategic bids, framework agreements, and major client reviews as assigned by management.

Management

• Lead, coach, and review the performance of assigned Account Executive(s); manage workload distribution, quotation reviews, and ensure adherence to response and quality standards.
• Establish weekly priorities for prospecting, quotations, renewals, collections follow-up, and account visits while ensuring disciplined reporting and document control.
• Assist the Head of Sales in seasonal planning, demand forecasting, pipeline tracking, and profitability analysis for Umrah peaks and the Hajj season.
• Proactively escalate service feasibility, margin, pricing, collection, or client retention risks, and recommend corrective commercial actions.

Reporting

• Deliver periodic reports to the Head of Sales regarding pipeline status, issued quotations, conversion rates, bookings won/lost, achieved revenue, margin performance, active accounts, receivable exposure, and seasonal demand outlook.
• Maintain accurate records of quotations, won/lost business, contract expiries, rate exceptions, service issues, and key client preferences.
• Report client feedback, complaints, and service issues related to sold accounts.
• Immediately escalate urgent client, contract, pricing, compliance, or service delivery risks.

Special Tasks

• Support seasonal sales campaigns, manage high-volume seasonal requirements, handle urgent client requests, oversee VIP movements, and engage in strategic commercial initiatives and any additional tasks as assigned by management.

Key Performance Indicators (KPIs)

• Revenue achievement against monthly and seasonal targets for passenger bus and Hajj & Umrah business.
• Gross margin achievement and pricing compliance.
• Enquiry-to-booking and quotation conversion within the approved pricing and margin rules.
• Quotation turnaround time and booking accuracy.
• Growth and retention of Hajj & Umrah agents, corporate clients, and key accounts.
• Completion of contract renewals before expiry for assigned key accounts.
• Accuracy and timeliness of commercial handover to operations.
• Rate of client complaints and satisfaction on sold accounts.
• Follow-up on receivables and overdue exposure within agreed limits.

Requirements

• Education: Bachelor's degree in Business, Sales, Logistics, Transport Management, Tourism, or a related field; a relevant diploma is acceptable with strong experience.
• Experience: 4–6 years in sales/account management within KSA passenger bus transport and Hajj & Umrah transport services, including managing agents and contracted-service accounts; prior supervisory or team lead experience preferred.
• Technical Knowledge: Understanding of Hajj & Umrah transport workflows; quotation, booking and contract cycle; route/service proposal preparation; contract negotiation; pricing discipline; account planning; collection follow-up; transport operating logic; route knowledge across Makkah, Madinah, Jeddah, and airports; proficiency in MS Office, CRM/ERP, and approved sales tools.
• Managerial Skills: Proficiency in team supervision, negotiation, presentation, client relationship management, commercial judgment, planning and prioritization, problem-solving, cross-functional coordination, and decision-making under pressure.
• Other Skills: Proficiency in Arabic and English is required; strong customer orientation, professional communication, and field presence; high attention to detail; cultural sensitivity to serving pilgrims; flexibility around client operating hours and willingness to work extended hours during peak seasons.

Benefits

• Medical insurance
• Housing allowance
• Annual air ticket
• Visa sponsorship